Problems with Update/Upgrade from older Version..

Discussion in 'NOD32 version 2 Forum' started by iNsuRRecTioN, Dec 3, 2004.

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  1. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi there,

    I have on pc with windows me, that I use not so often and now I want update it up to date, but Internetfilter isn't updated..

    The NOD32 Version was 2.000.9 and now after update it is 2.12.3.

    All is updatet, inclusive Advanced Heuristic component and Archive component, but Internetfilter not!

    I have seen this fault previously, but I thought, that this is only temporary, but now it is again there.

    I think NOD32 have an update problem with the Internetfilter component..

    Please fix that eset, I don't want to download the 2.12.3 full installation version...

    thx and best regards,

    iNsuRRecTiON
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi iNsuRRecTioN, unfortunatly you will need to do the following:

    Please download a FRESH copy of Nod32 from www.nod32.com

    Uninstall your current version.

    Remove the Eset Folder from C Drive> Program Files.

    Install the FRESH copy of Nod32 that you downloaded above.

    Let us know how you go…

    Cheers :D
     
  3. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi,

    that is what I don't want :p

    NOD32 must update it by itself.

    Eset have to improve the internal update component in NOD32 ;-)

    thx and best regards,

    iNsuRRecTiON
     
  4. Blackspear

    Blackspear Global Moderator

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    I understand, and Eset are continually improving Nod32, MOST upgrades will go straight over the top of a previous version, HOWEVER, on a rare occasion it causes and issue, as is the case with your system, thus in order to fix your problem you will need to follow the advice I have given...

    Hope this helps...

    Cheers :D
     
  5. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi,

    ok, I want report this and maybe Eset wake up..NOW :D

    thx and best regards,

    iNsuRRecTiON
     
  6. Blackspear

    Blackspear Global Moderator

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    It is known, and actually happens with ALL software on rare occasions no matter what software developer is involved. 99% of the time and I can do an upgrade as discussed above with every piece of software on my system, the other 1% I have to uninstall a program after the installation goes haywire and reinstall a FRESH copy of what I was trying to upgrade.

    Hope this helps...

    All the best.

    Cheers :D
     
  7. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi,

    this problem with the InternetFilter component is not new, maybe 1 year old and nothing happens..

    All updates are work without any problems, only the InternetFilter component make trouble..(all other updates works fine and with that I have no problems..)

    I have this not only on one system..

    thx and best regards,

    iNsuRRecTiON
     
  8. Blackspear

    Blackspear Global Moderator

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    Have you tried a FRESH install as described above, does this fix the problem?

    If the answer to my question is no, can you please send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

    We would appreciate if you could keep us in the loop with your progress, as we all learn this way…

    Cheers :D
     
  9. Marcos

    Marcos Eset Staff Account

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    Also, please post here the information on installed NOD32.
     
  10. Blackspear

    Blackspear Global Moderator

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    As per screen shot.
     

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  11. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi,

    ok, I don't have the details about the old Version, just that it was 2.000.9 in all components of NOD32, apart from the Internet component it was 2.000.8.

    And now the detailed Infos, after the virus definition updates and program updates:

    NOD32 Systeminformation
    Antivirus-Datenbank, Version: 1.939 (20041203)
    Datum: Freitag, 3. Dezember 2004
    Antivirus-Datenbank, Build: 5025

    Information über zusätzliche Komponenten
    Modul Advanced Heuristik, Version: 1.011 (20041126)
    Modul Advanced Heuristik, Build: 1067
    Internetfilter, Version: 1.001 (20031104)
    Internetfilter, Build: 1012
    Modul Archivunterstützung, Version: 1.024 (20041125)
    Modul Archivunterstützung, Build: 1104

    Information über installierte Komponenten
    NOD32 für Windows 95/98/ME - Basismodul
    Version: 2.12.3
    NOD32 für Windows 95/98/ME - Standardmodul
    Version: 2.12.3
    NOD32 für Windows 95/98/ME mit Internetschutz
    Version: 2.12.3

    Betriebssystem Info
    Plattform: Windows ME
    Version: 4.90.3000 A
    Version Common Control Komponenten: 5.81.4916
    RAM: 512 MB
    Prozessor: AMD Athlon(tm) Processor



    thx and best regards,

    iNsuRRecTiON
     
  12. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Happy new year..and now? Nothing new? :(

    best regards,

    iNsuRRecTiON
     
  13. Marcos

    Marcos Eset Staff Account

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    I don't understand what's wrong - all components includin the Internet monitor IMON are updated to the most current version 2.12.3
     
  14. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi Marcos,

    please look at the Internet Filter:

    Internetfilter, Version: 1.001 (20031104)
    Internetfilter, Build: 1012

    is that the newest?! --> NO!

    So please, fix that, because, NOD32v2.12.3 said no Update..but Internetfilter is too old!

    thx and best regards,

    iNsuRRecTiON
     
  15. rumpstah

    rumpstah Registered Member

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    Hi iNsuRRecTioN:

    I would suggest downloading a fresh copy of NOD32, uninstalling your current version and installing the fresh copy. For whatever reason, that machine did not take the latest updates.

    You could attempt to install over the top to retain your current settings (This generally works) and update the components.

    Drop us a note if this works.

     
  16. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hmm, do you read this thread complete or do you want only posts?

    Your solution with download new version, complete uninstall and install the new one had suggest another one already.

    but this is no solution, I want that Eset make an solution and is informed about this mistake, because that is not the first one. On Windows 2k Pro SP4 I have the same problem and must download the new version and uninstall the old version and install the new one, but this is not cool.

    For what is the update/upgrade feature in NOD32v2, if that don't work correctly and now I have the problem in Windows ME again..

    So please look after it and fix that.

    You can fix it in NOD32v2.13.x, so I have to download once again this ne package and then, the update and upgrade module work without problems and every module is updated in future correctly.

    thx and best regards,

    iNsuRRecTiON


    PS: I wrote to Marcos (or other ESET people), not to other :p
     
  17. rumpstah

    rumpstah Registered Member

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    Hi iNsuRRecTioN:

    I read the entire post.

    2.12.3 was never made into a mirror update (unless the German version was the exception to the rule-which I doubt). 2.12.2 was the last mirror update. The only way you are going to get the 2.12.3 components is to either uninstall/re-install or install over the top (there is nothing for Eset to fix, since it was not a mirror component update but a fix for users experiencing for the most part, issues loading certain web pages-unless the German version was the exception to the rule as stated above).

    It would appear you had a corrupt install. The version you are listing for the Internet Filter is the 2.12.2 version for Win9x.

     
  18. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi,

    @rumpstah, no you aren't right!

    I have copy and paste this infos from the NOD32 System Info and nothing is edited!

    The previous version was 2.000.9 and the NOD32 update module upgrade with an component update to version 2.12.3 and not 2.12.2!

    If I had installed a new full Version from Eset than the Internet Filter component Version should be dated to 2004 not 2003 as last update!

    Thx and best regards,

    iNsuRRecTiON
     
  19. Gizmo

    Gizmo Registered Member

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    Maybe there is wrong version info in registry and it won't update.
    HKEY_LOCAL_MACHINE\SOFTWARE\Eset\Nod\CurrentVersion\InstalledComponents\PwScannerBuild

    maybe in registry you have new bulid version ,but you have still installed old version(seen in info panel) .
    You may look there and see the decimal value. you may try to change it to number you currently have installed. And then update nod. BTW: Do it at your own risk.
     
  20. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Ok, I wait for an comment/answer from Marcos (or any other Eset Member).

    thx and best regards,

    iNsuRRecTiON
     
  21. Marcos

    Marcos Eset Staff Account

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    Please send the Eset branch from the registry to support@eset.com with a link to this thread, we'll look into it.
     
  22. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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  23. Blackspear

    Blackspear Global Moderator

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    Hi iNsuRRecTioN, thanks for that, we would appreciate if you can keep us up-to-date with your progress, as we all learn this way...

    Cheers :D
     
  24. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hi,

    over 2 months, no reply/answer from Eset.

    I had send the email an support@eset.com and support@nod32.com.

    And additionally I had send the email two times. (the secound after two weeks of no response..)

    thats bad.

    best regards,

    iNsuRRecTiON
     
  25. Blackspear

    Blackspear Global Moderator

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    Hi iNsuRRecTioN, have you actually tried downloading a fresh copy of Nod32 yet?

    Cheers :D
     
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