Problems with Promise SATAII150 TX4

Discussion in 'Acronis True Image Product Line' started by Forellenblau, Jul 15, 2005.

Thread Status:
Not open for further replies.
  1. Forellenblau

    Forellenblau Registered Member

    Joined:
    Jul 15, 2005
    Posts:
    111
    Location:
    Germany
    Hi!

    I'v bought a Promise SATAII150 TX4 and had trouble yesterday with Acronis True Image 8.0 Corp. Edition build 1158 (with rescue-CD).

    I am running 2 SATA-drivers and the Plextor 716SA-burner with the Promise

    1. True Image does not recognize the drives attached to the Promise controllers.
    I wanted to restore an image of partition C (system) and TrueImage crashed, so I lost alle the partitions of that drive.
    2. TrueImage refused to restore even from a cd-drive, that is attached to my motherboard P4C800E-Deluxe, TrueImage crashed immediately.

    After 3 hours of try-and-error i found out, that the SATA-Plextor-drive (that i attached to the motherboards SATA-connector, because TrueImage does not see the Promise-controller) causes all the problems. It seems, that TrueImage cannot handle this drive correctly.

    When i try without the Plextor, TrueImage was working correctly - but until then, i've lost a 200 Gigabyte Seagate SATA with 3 partitions!

    Any suggestions?

    Thanks!

    Forellenblau
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Forellenblau,

    Thank you for choosing Acronis Disk Backup Software.

    Please create the sysinfo.txt file (please see Acronis post for the detailed instructions) and send it to support@acronis.com along with the link to this thread. We will investigate the problem and help you with the solution.

    Thank you.
    --
    Irina Shirokova
     
  3. Forellenblau

    Forellenblau Registered Member

    Joined:
    Jul 15, 2005
    Posts:
    111
    Location:
    Germany
    Hi!
    Thanks for the response. I will generate the report next Monday.

    Greetings from Germany
    Forellenblau
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.