Problems with Promise SATAII150 TX4

Discussion in 'Acronis True Image Product Line' started by Forellenblau, Jul 15, 2005.

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  1. Forellenblau

    Forellenblau Registered Member

    Joined:
    Jul 15, 2005
    Posts:
    111
    Location:
    Germany
    Hi!

    I'v bought a Promise SATAII150 TX4 and had trouble yesterday with Acronis True Image 8.0 Corp. Edition build 1158 (with rescue-CD).

    I am running 2 SATA-drivers and the Plextor 716SA-burner with the Promise

    1. True Image does not recognize the drives attached to the Promise controllers.
    I wanted to restore an image of partition C (system) and TrueImage crashed, so I lost alle the partitions of that drive.
    2. TrueImage refused to restore even from a cd-drive, that is attached to my motherboard P4C800E-Deluxe, TrueImage crashed immediately.

    After 3 hours of try-and-error i found out, that the SATA-Plextor-drive (that i attached to the motherboards SATA-connector, because TrueImage does not see the Promise-controller) causes all the problems. It seems, that TrueImage cannot handle this drive correctly.

    When i try without the Plextor, TrueImage was working correctly - but until then, i've lost a 200 Gigabyte Seagate SATA with 3 partitions!

    Any suggestions?

    Thanks!

    Forellenblau
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Forellenblau,

    Thank you for choosing Acronis Disk Backup Software.

    Please create the sysinfo.txt file (please see Acronis post for the detailed instructions) and send it to support@acronis.com along with the link to this thread. We will investigate the problem and help you with the solution.

    Thank you.
    --
    Irina Shirokova
     
  3. Forellenblau

    Forellenblau Registered Member

    Joined:
    Jul 15, 2005
    Posts:
    111
    Location:
    Germany
    Hi!
    Thanks for the response. I will generate the report next Monday.

    Greetings from Germany
    Forellenblau
     
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