Problems with build 788

Discussion in 'Other Acronis Products' started by Another Brit, Sep 26, 2005.

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  1. Another Brit

    Another Brit Guest

    Anyone tried build 788 yet? Everytime I try to run a spyware sweep it demands my licence key (again) but won't accept it. I tried uninstall and re-install (with the correct key of course which was fine at install) and same problem again.

    Also I can never open the program first time I try. I have to kill it and launch again or log off and log back on again.

    This is a poor build - I'd avoid it if I were you. think I might try to go back to 748
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Another Brit,

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    We are really sorry for the inconveniences. This problem has been already fixed and a new build will be available at Acronis Web site within a few days.

    Thank you.
    --
    Irina Shirokova
     
  3. I also experienced problems with build 788:

    First time I tried to start it - only a blank window came up. Had to kill it in the task manager (kitm). After a second try it started.

    If I tried to configure shield.exe - no response - kitm.

    If I tried to run shield.exe - no response.

    After that I gave up and uninstalled the whole programme, so I don't know whether there were any more bugs.
     
  4. MBlackburn

    MBlackburn Guest

    How can registered users with Power Utilities get the updates for Privacy Expert?
    I seem to be able to only download the Power Utilities and the new build is not part of that package, from what it looks like.
    Thoughts/Ideas?
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Posts:
    25,885
    Hello MBlackburn,

    You should do the following to get Acronis Privacy Expert Suite 8.0 update:

    - Please register your account
    - Then register your software at Acronis support database
    - Select registered product in your account
    - Choose Acronis Power Utilities 2005 in List of your registered products
    - Then you should see the following: "Last available update: build #614, 2005-05-26. Get update", please select this link and download the latest build of Acronis "Privacy Expert Suite 8.0.

    If you have any questions please feel free to ask us.

    Thank you.
    --
    Irina Shirokova
     
  6. MBlackburn

    MBlackburn Guest

    I have done this but I keep getting build 748.
    I would like to get the latest release before I say "Hey" I have a problem.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello MBlackburn,

    Could you please send a screenshot of the list of your registered products and the confirmation of the purchase to support@acronis.com along with the link to this tread and please indicate in the subject that you want to contact Irina Shirokova? I will certainly help you to get a new build.

    Thank you.
    --
    Irina Shirokova
     
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