Problems with adding new license to server

Discussion in 'ESET NOD32 Antivirus' started by sms2k6, Oct 20, 2009.

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  1. sms2k6

    sms2k6 Registered Member

    Joined:
    Oct 20, 2009
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    I have 3 "5-users" licenses "NOD32 Antivirus Business" on NOD32 server. I decided to add another "NOD32 Antivirus Business 5 users" license file. After selecting .lic file and pressing button "Upload to Server", Console show message "Uploaded to server. The server will choose the best licenses automatically". But after that, server show still 3 licenses!
    What could be the problem, and how to solve it?
     
    sms2k6, Oct 20, 2009
    #1
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
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    Maybe the newly added one doesn't allow merging if not issued to the exactly same customer? I'd suggest contacting customer care to find out.
     
    Marcos, Oct 20, 2009
    #2
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