Problems using Backup Exec to backup Exchange 2007 info stores with NOD32 installed

Hi,

I'm a network admin for a company that recently replaced their use of SAV with ESET NOD32 v4. So far I'm really liking ESET NOD32 but am currently running into "access denied" problems while backing up Exchange 2007 information stores with Symantec Backup Exec 11d that I think is related to my ESET NOD32 config.

First off, my Exchange backups were working great up until I installed ESET NOD32 so I'm somewhat confident that my issue is related to my AV configuration. The MAPI client is installed on my backup media server, I can view individual mailbox details via EMC from my media server, the backup mail user is visible in the GAL, etc. Via Backup Exec I can still see into the root of the Exchange information store but I can no longer view individual mailboxes and their content (my end user's demand that I be able to restore individual emails and other items).

I've tried temporarily completely disabling file system, document, email client and web access protection and that didn't seem to work. Thinking that this issue is realted to personal firewall, I also tried temporarily disabling that via config--also didn't work.

I know ESET makes sepecial AV software for Exchange that might solve my problems but due to poor cash flow and hard economic times, it would be very difficult for our company to purchase that anytime in the immediate future.

Hopefully someone else has ran into this predicament before and would be able to shed some light on the issue. Any thoughts?

TiA...

 

Hello ryanmcadler,

You should check out the Knowledgebase article below for the recommended server settings. Exclusing the backup software is recommended as well.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2144