Problems Uninstalling

I have a workstation that is showing the orange system tray icon indicating the AV is not running. I cannot seem to start the service, and when I attempt to remove from start>programs>eset>uninstall I receive the following error.

"This action is only valid for products that are currently installed"

NOD does not show up in add/remvoe programs either, but it's clearly installed because I can open the advanced configuration and make changes. I just can get the AV to start.

Any ideas?

 

Run the Windows Installer CleanUp Utility for NOD32 only.
http://support.microsoft.com/default.aspx?kbid=290301
Let us know how it goes.

 

I ran the cleanup utility but NOD32 did not show up as an option so I could not select it.

 

What happens if you run the installer again (same version) and try first a repair and then, failing that, a manual uninstall > fresh install?

philby

 

The OP should run the manual uninstaller, then attempt a fresh install.

Regards,

 

Hi siljaline

Just for understanding, why is it that a repair wouldn't be worth a shot first in this case?

Thanks

philby

 

Cheers, philby

Based on what the OP is describing I would suggest a manual uninstall to wipe the complete installation since some of the services have stopped.
A repair may or may not do the same.

Regards,

 

Well, I tried repair and that did not work. It told me I did not have permissions to modify some registry key. (odd since I'm a local and domain admin).

I ran the manual uninstallation, rebooted, and I could still see ESET in my programs list.

I went ahead and ran teh installation again just for the heck of it, and everything appears to have installed correctly this time.

Thanks all for the help!!

 

Good that it's sorted...

Thanks for clarifying siljaline.

philby

 

Cheers, glad that it is sorted as well. Thanks for the assist, as well.
More heads always the better