Problems uninstalling trial version

Discussion in 'ESET Smart Security' started by fourkatlady, May 3, 2010.

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  1. fourkatlady

    fourkatlady Registered Member

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    Hi All,

    I have purchased the full version of ESET Smart Security, but cannot uninstall the trial version. Everytime I try to run the uninstall program from ESET it gives me the error "A network error occurred while attempting to read from the file: C\windows\installer\ess_nt32_enu[1].msi"

    Everything I have tried has failed (moving the file, renaming the file, etc). It just does not want to locate that file - not sure if the [1] in the filename is part of the problem or what.

    Any suggestions?
     
  2. Cudni

    Cudni Global Moderator

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  3. fourkatlady

    fourkatlady Registered Member

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    Thanks Cudni!! That fixed my problem. :)
     
  4. Cudni

    Cudni Global Moderator

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    You are welcome. Good to hear :)
     
  5. Brummelchen

    Brummelchen Registered Member

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    >> ess_nt32_enu[1].msi

    should be >> ess_nt32_enu.msi

    the [1] comes from the IE cache - did you install the MSI from cache right after download?
     
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