Problems to update True Image Echo Server

Discussion in 'Acronis True Image Product Line' started by routeserver, Dec 28, 2008.

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  1. routeserver

    routeserver Registered Member

    Joined:
    Dec 28, 2008
    Posts:
    2
    Hi friends, hello Support,

    i just try to upgrade True Image Server v9.1 to True Image Echo Server #8163 on Windows 2003 Enterprise Server R2 SP2. Version 9.1 work good, no problems. I try to install the new version over the old one. I saw, TrueImage ignore the old version. So I abort and deinstall v9.1 and try to install 8163.

    Problem 1:
    the new installation start the service wmiapsrv.exe twice with 100% loading. Installation hangs. I can kill wmiapsrv.exe process, but TrueImage doesn't work.

    Problem 2:
    When I start TrueImage Echo Server, it shows:
    E000101F4: Kann Computer nicht initialisieren
    Kann Bibliothek für den Snapshot Manager nicht initialisieren (0x100005)
    Tag=0x8D5BF87C202E86CB
    Das System kann die angegebene Datei nicht finden (0xFFF0)
    code = 80070002)
    Tag=0xBD28FDBD64EDB8AF

    Problem 3:
    I try to deinstall everthing. In this forum is a description for the home version. But it seems, this is not enough. Where is the server description?

    Problem 4:
    I try to remove the rescue zone (this is part of the manual deinstallation), but because of problem 2 I cannot use the delete function. I only remove the zone via drive manager. But now the server stops when it coming up.


    I hope for your response. Thank you.

    Jörg
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello routeserver,

    Thank you for your interesting in Acronis True Image

    We recommend you manually uninstall Acronis True Image Echo Enterprise Server using this link and install upgrade again from the scratch.

    If the issue persists contact Acronis support and submit technical request using this link or contact us via Live Chat

    Best regards,
    --
    Dmitry Nikolaev
     
  3. routeserver

    routeserver Registered Member

    Joined:
    Dec 28, 2008
    Posts:
    2
    Hello Dmitry,

    thank you for your answer. I still found this uninstall instructions. But after doing this and reinstall True Image Echo Server I have the same problem.
    I've got the message:

    E000101F4: Kann Computer nicht initialisieren

    Kann Bibliothek für den Snapshot Manager nicht initialisieren (0x100005)
    Tag = 0x8D5BF87C202E86CB
    Das System kann die angegebene Datei nicht finden (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8AF

    Can you help me again?

    Bye
    Jörg
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jörg,

    Thank you for using Acronis Corporate Products

    I sent you a file via PM. Please install it, reboot the computer and see if the issue remains. if the issue still persists, please collect the following information and contact our Live Chat service here:

    1. - Download and unpack the Device Tree application

    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches (please see the attached file);
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    If you are not familiar with making screen shots, please read the below step-by-step instructions.

    - Get to the window which you want to make a screen shot of;
    - Hit the (Alt+)PrintScreen button on your keyboard;
    - Run Paint usually available in Start\Programs\Accessories or another graphics application;
    - Choose Paste command in Edit menu;
    - Save the result picture in JPEG format being preferable.

    2. - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send us the saved file.

    3. Check that the following items are present:

    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\snapman
    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> snapman string in the UpperFilters value
    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> snapman string in the UpperFilters value
    - Windows\system32\snapapi.dll
    - Windows\system32\drivers\snapman.sys

    Thank you.

    --

    Oleg Lee
     
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