problems restoring c drive

Discussion in 'Acronis True Image Product Line' started by cep1127, Jul 29, 2007.

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  1. cep1127

    cep1127 Registered Member

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    Frustrating experience so far. Have a retail copy of ti 9.0 and downloaded 10.0 for my vista laptop. Building new pc with xp mce. Problems restoring c drive.

    I have tried the latest build for both 9.0 and 10.0. I did a complete unistall each time and installed only one version at a time. Just made things worse.

    If I try to restore c drive thru ti in xp, it will ask to reboot and then begin to load acronis. For some reason it stops and the system reboots back to xp. Maybe a BIOS setting causing a problem?

    Then I tried booting to a recovery disk and then restore c drive. I tried the retail cd of 9.0 and created recovery disks to cd-r for both of the latest builds.

    None will load full version. All will load safe version but I have no access to usb mouse. Someone referenced a fix for this in the stickies but I could not find it. Appreciate it if anyone could reply with the usb mouse fix.

    Tried using keyboard only. Cannot figure out how to check the partition to restore. I can highlight it, but pressing enter or any other keys will not check it.

    Then I grabbed an old ps/2 mouse. With the original retail version of 9.0 I am able to restore by booting to the retail cd and entering safe mode. However, both of the updated builds cause major problems. When I load the safe version, the keyboard does not work and the mouse flips out. It is moving all over the screen and opening windows such as the help menu on its own. No idea what is happening here. Any ideas?
     
  2. thomasjk

    thomasjk Registered Member

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    I think this is what you are looking for:
    Please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic

    click on the OK button then and choose "Full Version". That should allow you to use Acronis True Image in some special cases. Please submit a request for technical support describing the issue if you want to automate the process of adding these special parameters.

    Its found here https://www.wilderssecurity.com/showthread.php?t=55317
     
  3. cep1127

    cep1127 Registered Member

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    I did try that yesterday. Tried it again. It still does not load. I tried the next step in the sticky. Press f11, delete "quiet", press ok, choose full version...it then spits out a bunch of data but it will not stop...the sticky asks you to copy of the last few lines but the data but it will not stay on the screen. It reboots immediately. Pressing Pause/break or page up/down iwll cause it to reboot immediately even if it has not completed all the data. Not sure what to do here.
     
  4. cep1127

    cep1127 Registered Member

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    Well, finally figured something out. I disabled the USB Mouse option in the BIOS. I have a USB mouse and ps/2 mouse hooked up. Both still work in XP. All recovery disks will now boot into full version.

    The USB mouse still does not work but the ps/2 mouse does. Must be some conflict with acronis and the USB mouse feature in the BIOS. Maybe this is related to why TI is not able to function with a USB mouse. If anyone has the USB mouse fix please post.
     
  5. MudCrab

    MudCrab Imaging Specialist

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    Have you tried the quiet usbmouse=off option?

    Other options are quiet nousb and quiet nousb2, though they may disable USB hard drive access too.
     
  6. cep1127

    cep1127 Registered Member

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    No, I wasn't aware of these options. I'll give it a shot. Are there any drawbacks to disabling the USB mouse feature in the BIOS? Since my usb mouse still works in xp, what is it for? Any idea?
     
  7. cep1127

    cep1127 Registered Member

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    I enabled usb mouse support in the bios and then tried each of these options. Unfortunately, none work. All three options will not boot into full version. All three will boot into safe version but the ps/2 mouse is erratic and uncontrollable.
     
  8. MudCrab

    MudCrab Imaging Specialist

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    It is probably the "Legacy USB support" type option. This option allows non-USB aware programs to work with a USB mouse/keyboard as if they were regular type devices (not connected via USB). If your computer works correctly with the option disabled it shouldn't be a problem. Windows won't care, in any case.

    Another option you may want to consider is to submit a support request to Acronis with your hardware information. They may be able to supply you with a custom ISO that will allow you system to work correctly in the Full mode of TI. They may also have some other F11 commands that you could try.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello cep1127,

    Thank you for choosing Acronis Disk Backup Software.

    Please notice that you can use the following key combinations to operate within a wizard:
    Tab and arrow keys – to move focus between controls
    Alt-[letter] - to activate the control with the highlighted [letter]
    Alt-N – to press the Next button
    Alt-B – to press the Back button
    Space key - to put checkmarks (selecting disks/partitions, for example).

    These combinations work both in Windows and in Acronis Rescue Mode.

    As MudCrab explained, "Legacy USB support" emulates usb devices to appear as non-usb to software that does not recognize them as usb ones.

    Regarding the issue you encountered with usb mouse, could please collect some information to let us investigate it thoroughly?

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  10. shieber

    shieber Registered Member

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    It's actually necessary to be able to use some usbmice. It shouldn't cause any problems in most cases.

     
  11. shieber

    shieber Registered Member

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    You tried deleting "quiet" and you trired "usbmouse=off". Did you try "quiet acpi=off noapic" ? That's the one that most often makdes a diff.
     
  12. cep1127

    cep1127 Registered Member

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    That is the first one I tried. No luck. I did not try the usb commands without "quiet." I'll give it a shot.
     
  13. shieber

    shieber Registered Member

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    The command line parameter "quiet" only determines whether or not the loading of all the modules is shown on screen or not. It's like 'display while loading' command like the cho=on command in a DOS batch file. It doesn't affect what gets loaded or how it's loaded. It's the parameters after "quiet"that make all the diff.

     
  14. cep1127

    cep1127 Registered Member

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    I got some feedback from tech support concerning the following:

    1) I was incorrect about not being able to use the keyboard only with the boot disk. Pressing the space bar will check mark any partitions to restore. The lack of usb mouse support while using the boot disk is now a non-issue for me.

    2) Previously I was not able to initiate a restore of the active partition in windows. Acronis would attempt to load after reboot and then stop. The system would then reboot over and over. Tech support had me download SnapAPI. I installed it and now I can initiate a restore from windows.

    3) Last issue was having to disable usb mouse support in the bios. I tried all commands mentioned in this thread. No luck. After the snapapi update. Still doesn't work. Since, disabling usb mouse support causes no issues that I am aware of, I am satisfied to leave it.

    To all of you that replied, thank you.
     
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