Problems buying NOD32

Discussion in 'NOD32 version 2 Forum' started by Lamehand, Mar 2, 2006.

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  1. Lamehand

    Lamehand Registered Member

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    Hi there;
    I recently tried to buy NOD32, because its a good virusscanner.
    I've used the 30 days trail version with no problems.
    Then i decided to buy the software, so i filled out a form on "nod32.nl"(the Netherlands) and paid the bill in advance for two licenses because i have two machines.
    As a result i didn't get anything, no conformation E-mail and no E-mail containing password/userid.
    I then decided to send an E-mail to the support-adress in holland but didn'tget any response. Since i did this several times the last couple of days with no response, i also send an E-mail to the american support-adress at Eset, with no response either.

    My question is: is there a ESET-moderator on this forum who could help me out because i really like my computers to be protected.

    Abe
     
  2. Lollan

    Lollan Registered Member

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    There's several on these boards, expect a PM soon :)
     
  3. Lamehand

    Lamehand Registered Member

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    Thank you, i wil wait for a reply from them.

    Abe
     
  4. Happy Bytes

    Happy Bytes Guest

    PM me your email addy please. :)
     
  5. Lamehand

    Lamehand Registered Member

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    Hi Happy Bytes, i PM'd my E-mail

    Greets Abe
     
  6. Lamehand

    Lamehand Registered Member

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    Today i've got an E-mail from Eset and i could download the program.
    So, thank you Happy Bytes and Marcos for your help.

    There is only one little snag in this that needs to be resolved.
    I had ordered it for two computers and i only got a license for one.
    Can i use the same program on the other computer or is this impossible?

    Greetz Abe
     
  7. Marcos

    Marcos Eset Staff Account

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    Contact the reseller you purchased NOD32 from to confirm or deny that you actually paid for 2 licenses.
     
  8. flyrfan111

    flyrfan111 Registered Member

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    That's why I love NOD, you just can't find service like this anywhere else, Marcos and HB are great.
     
  9. Lamehand

    Lamehand Registered Member

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    Marcos
    I've send another mail to nod32.nl this afternoon and are waiting for reply.
    Greetz Abe
     
  10. Lamehand

    Lamehand Registered Member

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    Got a reply from NOD and all is oke now, got it running on both machines.

    Case closed.

    Abe
     
  11. Lollan

    Lollan Registered Member

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    Welcome to the light, enjoy it. :)
     
  12. Lamehand

    Lamehand Registered Member

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    Well i didn't see any light but instead of that blinding speed in scanning the machine,on top of that; no interference with other software on the computer.
    Very nice indeed!!

    Greetz
    Abe
     
  13. Benvan45

    Benvan45 Registered Member

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    Good lesson for the next time......forget support from the Dutch reseller, as they have never responded to any mail from me either! I have mailed them complaining about this and they still don't respond.
    Bad case for the Dutch expecting support. You're problem was resolved quickly by some 'bigones' here.......just great!!!!

    Good luck...... Putin
     
  14. Lamehand

    Lamehand Registered Member

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    Putin;
    This maybe not a ESET problem, but more like a "dutch disease".
    This happened to me several times in dealing with company's in holland.
    And yes after i came here it was quickly resolved.

    greetz

    Abe
     
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