Problem With Version 9.1

Discussion in 'Acronis True Image Product Line' started by PCastro, Mar 17, 2006.

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  1. PCastro

    PCastro Registered Member

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    I think that there is a problem with version 9.1 when restore from windows 2003 Domain Server

    If i use the rescue disk created with version TIE 9.1 i cannot browse the contents from remote folder to restore the image (see image 1)

    If i use the rescue disk created with version TIE 8 i have no problem


    Help pl

    Regards
     

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  2. mustang

    mustang Developer

    Joined:
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    Hello PCastro,

    Just a quick thought. Did you try double clicking that "Backup" drive. Sometimes the + does not show up but double clicking the drive expands it. You may have already tried this but if not, give it a shot.

    mustang
     
  3. PCastro

    PCastro Registered Member

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    Already try 1,2 3 4 clicks but is the same, with Windows 2000 no problem (see image)

    Thx
     

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  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello PCastro,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please try specifying the full UNC path to the desired image archive manually, i.e. type \\DCSERVER\FileShare\Backup\test.tib

    If that does not help then please provide us with the following information:

    - What exact version and build number of Acronis True Image do you use?

    You can find the full version name and build number by going to Help -> About... menu in the main program window;

    - What operating system is installed on the computer where the network share is located?

    - Can you can confirm that you are able to browse the contents of this particular network share when using version 8.0 Bootable Rescue CD?

    - Describe your network structure in more detail.

    Please also do the following for both 8.0 and 9.1 Bootable Rescue CDs:

    - Boot the computer from Acronis True Image Bootable Rescue CD and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears;

    Note that when you use version 8.0 Bootable Rescue CD then you should press F11 key when the "Starting Acronis Loader..." message appears as there is no "selection screen" in this version;

    - After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button, choose "Full Version" and wait for # prompt to appear;

    - Issue the following commands:

    asamba dhcp -n
    asamba masters

    - Write down the output after each of the commands or use a digital camera to make a shots of the output screens;

    - Insert a diskette in a floppy disk drive and issue the following commands;

    cd tmp
    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    cat /proc/net/dev > mntdir/net.txt
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    - Collect the net.txt and sysinfo.txt files from the diskette.

    - Rename the files created to sysinfo_8.txt, net_8.txt and sysinfo_9.txt, net_9.txt accordingly.

    Please note that sometimes the sysinfo.txt and net.txt files are not readable from under Windows. In this case please try entering the file name using capital letters (i.e. SYSINFO.TXT, NET.TXT) or follow the instructions provided in this previous post of mine.

    If you do not have a floppy drive then please take a look at this previous post of mine explaining how to save the sysinfo.txt file to USB flash drive.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  5. PCastro

    PCastro Registered Member

    Joined:
    Mar 13, 2006
    Posts:
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    Already reply

    Thx
    PCastro
     
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