I installed TI9 current build on my computer and imaged the drive to an external USB drive. I validated it and mounted it - no problem. I created a recovery CD and booted up into "full mode". I was able to access the image and retrieve files from it - no problem. I had a problem when I booted from the CD into "safe mode". I received the following error: FAIED TO READ FROM THE SECTOR 6,291,519 ON HARD DRIVE 2. I was given a choice of retry, ignore, fail, cancel. In all cases, the program couldn't see the image file on the USB drive. I did exactly the same process on another computer and had no problem accessing the image file when I booted in safe mode. (Yes, I have two licensess.) The only difference is the brand of the external drive. I am having the problem with a Western Digital Drive; I did not have the problem with an AcomData Drive. Any thoughts as to why I can't recover in safe mode? Thanks for your help.