We have a couple users with the following set up who are currently having problems opening hyperlinks from Word 2007. Windows XP Service Pack 2 OS Office 2007 ESet Nod32 v.4.0.424.0 on one machine, v.3.0.684.0 on the other IE7 set as default web browser The problem they are seeing is that when they insert a link into a Word document and then when they go to click on it using Ctrl+Click a pop up window appears with a generic error message saying "An unexpected error has occurred" and then nothing else happens. They click ok and they are taken back to their Word document. If they copy and paste the link into the address bar in IE they are able to go to the link just fine. We ran the fix as suggested in the Microsoft KB article 823301. It worked for a short time and then it went back to throwing up the generic error again. We've ensured that the browser is set to default to IE. No errors are showing up in the logs that would give us any clues as to what is going on. Has anyone else experienced this problem?