Problem with full backup

Discussion in 'Acronis True Image Product Line' started by fh2006, Dec 6, 2008.

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  1. fh2006

    fh2006 Registered Member

    Joined:
    Dec 6, 2008
    Posts:
    1
    hi,
    I want to make a full-backup with Acronis True Image Home 2009 from vista home premium. I get get following mistake:
    Information 29.11.2008 14:08:00 Erstelle vollständiges Backup Von: BOOT (C:) In Datei: "H:\Gesamtsystem\system.tib" Komprimierung: Normal Beschreibung: "Hiermit wird das gesamte System gesichert"
    8 Information 29.11.2008 14:08:00 Ausstehende Operation 138 gestartet: "Partitionsabbild erstellen"
    9 Information 29.11.2008 14:08:00 Partition C: sperren...
    10 Fehler 29.11.2008 14:10:34 Details:
    MFT-Bitmap beschädigt (0x7001:cool:
    Tag = 0x89D94B01B483E192Aktion mit der Partition "2-0" wurde abgebrochen.

    11 Fehler 29.11.2008 14:10:34 Operation mit Fehlern beendet.

    Can I solve the problem with fixmbr and fixboot?
    Thanks for help
    fh2006
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello fh2006,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please run "chkdsk /r" command on all partitions of hard drives involved. You will need to reboot the computer to run checkdisk on the system drive. If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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