Problem with DB Pro 10

Discussion in 'Paragon Drive Backup Product Line' started by checkmate110, Mar 30, 2010.

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  1. checkmate110

    checkmate110 Registered Member

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    Just installed DB Pro 10. When using the wizard to backup My os drive after hitting apply I immediately encounter the message "Launcher.exe has encountered a problem and needs to close". I am using the registered ver. (won it in the giveaway, THANKS!).
     
  2. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Can you check your event log in Computer Management to see what was the problem? Also, if you have removable media, try temporarily disconnecting them (card readers, flash drives, USB hub).
     
  3. checkmate110

    checkmate110 Registered Member

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    Sure, here it is.
    Thanks for the speedy reply.
    EDIT: BTW I was using Back and Recovery Free Edition with no problems.
    It failed in the same manner after I installed DB Pro.


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 3/30/2010
    Time: 6:42:08 PM
    User: N/A
    Computer: MAIN
    Description:
    Faulting application launcher.exe, version 10.0.10.10505, faulting module p_vss_xp.dll, version 10.0.10.10505, fault address 0x0000c0b5.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6c 61 75 ure lau
    0018: 6e 63 68 65 72 2e 65 78 ncher.ex
    0020: 65 20 31 30 2e 30 2e 31 e 10.0.1
    0028: 30 2e 31 30 35 30 35 20 0.10505
    0030: 69 6e 20 70 5f 76 73 73 in p_vss
    0038: 5f 78 70 2e 64 6c 6c 20 _xp.dll
    0040: 31 30 2e 30 2e 31 30 2e 10.0.10.
    0048: 31 30 35 30 35 20 61 74 10505 at
    0050: 20 6f 66 66 73 65 74 20 offset
    0058: 30 30 30 30 63 30 62 35 0000c0b5
    0060: 0d 0a ..
     
  4. checkmate110

    checkmate110 Registered Member

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    Mar 14, 2010
    Posts:
    5
    Ok, I tried disconnecting my usb printer (which has a memory card reader), same problem. The only other usb device attached is my wireless mouse and keyboard. Only 1 ps2 connector on this motherboard (keyboard OR mouse).
    Both hdds are sata
     
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