Problem with Backup location creation

Hello,

My PC works with Windows XP SP2 updated.
I can not create a backup location with True Image 10 Home (build 4942)

I always get the following error message when I try to create it in my PC internal storage or on a network share.

Could you help please ?

Many thanks


Member invoke failed (0xE000B)
path = "this/OnFinish",
pos = 6,
token = "Fomatik.WizardHandler.OnFinish"
Tag = 0x298D61E7C0088C79
Missing ')' in '(' statement. (0xE002
path = "set tosec = 86400 mul BackupPlaceData.BackupAgeLimit; choose when(BackupPlaceData.Logon=1): set place = OpenPlace(BackupPlaceData.Path) otherwise set logon = CreateLogon(BackupPlaceData.Name, BackupPlaceData.Password); set place = OpenPlace(BackupPlaceData.Path, logon) end; set limits = place.Limits; limits.Clear; set agelimit = BackupPlaceData.BackupApi.Templates.SliceAgeLimit; set countlimit = BackupPlaceData.BackupApi.Templates.SliceCountLimit; set sizelimit = BackupPlaceData.BackupApi.Templates.CapacityPlaceLimit; set checkLimits = 0; choose when(BackupPlaceData.LimitBySize): checkLimits(1); sizelimit.Capacity(BackupPlaceData.BackupSizeLimit); limits.Add(sizelimit) end; choose when(BackupPlaceData.LimitByAge): checkLimits(1); agelimit.Age(tosec); limits.Add(agelimit) end; choose when(BackupPlaceData.LimitByNumber): checkLimits(1); countlimit.Count(BackupPlaceData.BackupNumberLimit); limits.Add(countlimit) end; set tmpls = Templates.Messenger; set tmplsButtons = tmpls.Buttons; set params = tmpls.CreateParameters; set buttons = params.Buttons; buttons.Clear(); params.Code(0); set result = 'Ok'; choose when(checkLimits): set archive = place.OpenArchive(); set limits = archive.GetViolations().Violations(); choose when(limits.IsValid()): set delim = ', '; set first = 1; set limitsList = 'Violated rules:'; while(limits.IsValid()) do choose when(first): first(0) otherwise limitsList(Concat(limitsList, delim)) end; set limitType = limits.Value().Type(); choose when(limitType.ByCapacity): limitsList(Concat(limitsList, 'by location quota')) when(limitType.BySliceAge): limitsList(Concat(limitsList, 'by backup age')) when(limitType.BySliceCount): limitsList(Concat(limitsList, 'by backup count')) end; limits.Next() end; buttons.Add(tmplsButtons.Ok); buttons.Add(tmplsButtons.Cancel); params.Details(limitsList); params.Message('Violation of backup rules is detected. Click OK to continue creation of backup location. In this case the detected violations will be resolved during the following back up into this location. Otherwise, to stop creation process click Cancel.'); params.Style(tmpls.Styles.Warning); result(GetMessenger().ShowMessage(params)) end end; choose when(result='Ok'): place.AddToFavorites(); params.Message('Opération réussie') otherwise params.Message('Opération arrêtée par l'utilisateur') end; buttons.Clear(); buttons.Add(tmplsButtons.Ok); params.Details(''); params.Style(tmpls.Styles.Information); GetMessenger().ShowMessage(params)",
pos = 90F,
token = "utilisateur"
Tag = 0x2D43E8A7A128930F

 

Hello SDPCMCE,

Thank you for choosing Acronis Disk Backup Software.

Please try uninstalling Acronis True Image, rebooting your computer and then installing again.

If that doesn't solve the problem, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

 

Hello,

Thanks for your answer.

If I uninstal Acronis True Image will I loose all the already back-ups done in an Acronis Secure Zone ?

Regards

 

They will still be available after re-installation.

Xpilot