Problem with AMON 2

Discussion in 'NOD32 version 2 Forum' started by Mcht, Nov 18, 2004.

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  1. Mcht

    Mcht Registered Member

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    Hi, I've got a similar problem as Mercany did except that I'm on WinXP SP2 so his cure doesn't apply to me. :doubt: To recap, there is a noticeable lag in file I/O operations such as copying, deleting, browsing, when AMON is enabled.
    I just switched over from Norton AntiVirus 2004 and as far as I know, NAV has been uninstalled from my system and it's directories deleted but even with it's noted resource hogginess, it was never this slow when in Resident mode (not on-demand scanning). I ran full system scans with NAV (before uninstalling it) and NOD32 (after installing it using the toughest settings on all files and advanced heuristics) but no nasties were found. I have Total Commander 6.03a (a Windows Explorer replacement) and ZoneAlarm Pro 5.5.062 running on my Intel P4 3.0G PC. Does anyone else have this problem or know how to fix it? Thanks.
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi Mcht, welcome to Wilders.


    Norton is a bit of a mongrel to remove completely, removal instructions can be found here


    I would also suggest running a registry cleaner just to be certain that all remnants of Norton are gone.

    After this, download a FRESH copy of Nod32.

    Uninstall the current version that you have.

    Delete the Eset folder found in C Drive> Program Files

    Install the FRESH copy of Nod32 that you downloaded above.

    Hope this helps...

    Lets us know how you go...

    Cheers :D
     
  3. Mcht

    Mcht Registered Member

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    Thanks, Blackspear. I don't know what happened but after turning the computer back on this morning, the problem disappeared. Just another one of those Windows quirks I suppose... Will try out your suggestions if the problem comes back. BTW, the link you gave me points to the page for removing Norton Internet Security. The respective link to Norton AntiVirus 2004 is:

    http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2004020909040706
     
  4. Blackspear

    Blackspear Global Moderator

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    My pleasure. And if the problem returns, don't hesitate to tell us...


    Thanks for that...

    Cheers :D
     
  5. Mcht

    Mcht Registered Member

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    Aaargh! I spoke too soon - the slowdown is back again! Far as I can tell, it's an intermittent bug - sometimes it doesn't show up but mostly it does. I've followed the instructions on Symantec's site about manually removing NAV2004, even though I didn't seem to have any problems uninstalling it via "Add/Remove Programs", but still no joy. Any other suggestions?
     
  6. Blackspear

    Blackspear Global Moderator

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    AMON is chewing on something tasty, like a dog with a bone ;) :D

    Can you please send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

    Let us know how you go…

    Cheers :D
     
  7. arrowsmithmidwest

    arrowsmithmidwest Registered Member

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    try hijackthis and process guard

    http://hijackthis.de it has a online analyzer to check your log.

    and

    www.diamondcs.com.au download trial version of process guard, though i have not used it yet so i don't know what its like.
     
  8. Blackspear

    Blackspear Global Moderator

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    Arrowsmithmidwest, you got me thinking, don't ya just hate that ;)

    Mcht, can you check your logs in the Nod32 Control Centre to see if AMON is showing as having a struggle with a virus...

    Cheers; D
     

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  9. Mcht

    Mcht Registered Member

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    I doubt if it's got anything to do with malware since I don't experience this slowdown when using NAV2004 or when AMON is disabled. Also, the Virus Log you pointed to is empty so it most likely has something to do with the integration between AMON and my file system. Now to see if NOD32 support can assist... Thanks for trying to help though.
     
  10. Mcht

    Mcht Registered Member

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    The helpful NOD support person (Mark?) suggested I exclude Total Commander from AMON scanning. Problem solved!
     
  11. Blackspear

    Blackspear Global Moderator

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    This can sometimes be seen with some games, though rarely.

    Thank you for keeping us in the loop, it help us all to learn.

    Cheers :D
     
  12. Howard

    Howard Registered Member

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    Funny how things work, I use Total Commander here on XP SP2 with no problems at all with NOD32 that I have noticed.
     
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