problem updating

Discussion in 'NOD32 version 2 Forum' started by daddyx, Feb 7, 2005.

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  1. daddyx

    daddyx Registered Member

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    I´m using a trialversion. Worked fine for a couple of days, but now I´m unable to update.

    Automatic update doesn´t work. When trying to update, manually, I get the followning message: "Your version of Nod32 is up to date"
    Program indicates that my version of virus signature database is 1.990. I know there is a newer version. My log says "Error connecting to server". What do I do??

    I´ve 20 days to go on my trial.
     
  2. daddyx

    daddyx Registered Member

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    Found this in an other posting:

    "During the weekends the updates don't work for trial users"

    True??
     
  3. Marcos

    Marcos Eset Staff Account

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  4. daddyx

    daddyx Registered Member

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    Marcos, thanks, according to the checklist I should be able to connect to the server, but.. nope.

    "Should the problem persist, please contact the Eset's technical support."

    I´m using a trialversion so I can´t get technical support. Right?
     
  5. Marcos

    Marcos Eset Staff Account

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    No, you can contact Eset's technical support even if you are not a registered user. When you do, please enclose also the information if you are able to ping our update servers (u1.eset.com, u2.eset.com, u3.eset.com, u4.eset.com, etc.).
     
  6. lidy

    lidy Guest

    same for me with my trial version doesn t want to get the new updates, it Is blocked on version 1.990 since the 02/02/05 it tells me my version is up to date o_O
     
  7. DGho

    DGho Guest

    Same thing here...
    I tried to update manually or automatically but both resulted in error: Incorrect username or password.

    I used trial version and according to info:

    Trial version
    Days left: 20

    NOD32 Antivirus System information
    Virus signature database version: 1.990 (20050202)
    Dated: Wednesday, February 02, 2005
    Virus signature database build: 5213

    Information on other scanner support parts
    Advanced heuristics module version: 1.011 (20041126)
    Advanced heuristics module build: 1067
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.025 (20041221)
    Archive support module build version: 1106

    Information on installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.12.4
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.12.4
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.12.4

    Operating system information
    Platform: Windows 2000
    Version: 5.0.2195 Service Pack 4
    Version of common control components: 5.81.4916
    RAM: 240 MB
    Processor: Transmeta(tm) Crusoe(tm) Processor TM5800 (793 MHz)


    Thanks and sorry for my english...
     
  8. redx113

    redx113 Registered Member

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    Same deal for me. It says up to date version 1.990, when if you look on the main site its definetely not up to date. It was working fine the first 2 weeks.

    I have 12 days left on trial. What is going on here?
     
  9. Blackspear

    Blackspear Global Moderator

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    I have asked Eset for further details as to why this is.

    Cheers :D
     
  10. daddyx

    daddyx Registered Member

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    If they want to sell me license they better fix it real soon.
     
  11. Blackspear

    Blackspear Global Moderator

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    Commercial versions are up-to-date and do not have this issue, and as far as I can remember never ever have (well not since I have been using Nod32).

    Cheers :D
     
  12. daddyx

    daddyx Registered Member

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    Seems to up and running again. Just downloaded 1.992(050205)
     
  13. Blackspear

    Blackspear Global Moderator

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    I think you will probably find that it was such a large update that Eset wanted to ensure their paying customers received the update without any possible issues, thus Trial version users are now seeing their versions updating...

    Cheers :D
     
  14. Mr2cents

    Mr2cents Registered Member

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    I think esets server must be busy. I've tried 3 times to update. I'll get to about 2000kb or 2100kb and will lose the connection. I'm very patient though and will keep trying :D Here's the latest screenshot. Screenshot is in the test forum :rolleyes: Wouldn't let me upload it twice :eek:
     
  15. Mr2cents

    Mr2cents Registered Member

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    Is 1.993 (20050207) the latest update? If so, I got 4 of them ? I can try and post a screenshot. It shows 2 updates,so confusing :D
     

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  16. Golden

    Golden Guest


    That's nothing, I have 10, yes 10 of the same update.

    when I tell it to update manually it always tries to get the same update (advheur0.nup)

    It never downloads compleatly but NOD32 thinks it did and says it has updated...
     
  17. Mr2cents

    Mr2cents Registered Member

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    Same problem here. Everytime I hit the update now button. It will do another update :rolleyes:
     
  18. snapdragin

    snapdragin Administrator

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    Is this just happening with the trial versions? I just clicked on my update and within seconds it updated to 1.993 without a problem. Tried it again and it said Nod was up-to-date, which it is. I have registered versions on 3 separate pc's and all update without a problem, that's why I'm wondering if this is just happening to trial versions?

    snap
     
    Last edited: Feb 8, 2005
  19. NAMOR

    NAMOR Registered Member

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    That's what I'm thinking. I have NOD32 on 2 machines and both have updated w/o problems.
     
  20. snapdragin

    snapdragin Administrator

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    humm...the only other thing I can think of is if it's a huge update, then those on dial-up might be having a bit of a glitch with their ISP? I'm on cable so it's quite fast.
     
  21. daddyx

    daddyx Registered Member

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    Snapdragin, I´m on cable. It doesn´t seem to help..
     
  22. snapdragin

    snapdragin Administrator

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    Hi daddyx,

    I am not sure what the problem is; are you using a trial version or a registered version of NOD?

    Not sure if this will help, but I'll post it anyways just in case.

    In the Setup of Automatic Updates, I have it set to "My Profile" and for the Location I have "Choose Automatically", under Advanced -> internet connection, I have a check in the circle beside LAN, then under LAN servers connection setup -> I have "System account (default) checked. Basically it's the default settings when I installed NOD since I haven't changed any of those. (Under Proxy server I have nothing checked there.)

    snap

    Edit to add - Just a thought, but try rebooting your computer and then try the update again. You never know. ;)
     
    Last edited: Feb 8, 2005
  23. Mr2cents

    Mr2cents Registered Member

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    Hi Snapdragin. I'm on high speed cable, so the huge update isn't an issue. Looks as if this is only happening to those doing trial evaluations. :D
     
  24. Mr2cents

    Mr2cents Registered Member

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    I just recieved another update :D Automatic update this time :cool: That's about 10 updates for 1.993(20050207) But who's counting :D
     
  25. Golden

    Golden Guest


    6016/608 Kb/s ADSL here so that's not the problem.

    Yes I am on the trial.
     
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