Problem starting a program in WSA 8.0.1.210

Discussion in 'Prevx Betas' started by Tarnak, Aug 3, 2012.

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  1. Tarnak

    Tarnak Registered Member

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    After a reboot, following the upgrade install of the v8.0.1.210 beta, a program(Ewido), that I start soon after the systray has completed loading, an alert was initiated by WSA, which I chose to run once.

    However, this locked up my system, so that I had to do a soft reboot. I kept this up for several attempts at loading Ewido, but each time it would lock up my system.

    In the end I thought I would close the "Behaviour Shield" under "Shields", and then try and get Ewido to run without getting the freeze-up.

    This time it worked, and also got a notification popup that there was an update to WSA, i.e. v8.0.1.214, which I allowed. ;)

    P.S. I never had a problem starting Ewido before getting this beta.

    ScreenShot_WSA_Ewido start_ freezing computer_01.jpg
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you see if any processes under System Control - Active Processes are marked as Monitor? It would be worth changing them to Allow in case something from ewido isn't trusted.
     
  3. Tarnak

    Tarnak Registered Member

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    I have 14 processes under "monitor" ...How do I choose which to allow?
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Anything which looks to be related to ewido should be marked as Allow. If you'd like any assistance in determining which ones, you can write into our support inbox and the research team will whitelist your scan logs.
     
  5. Tarnak

    Tarnak Registered Member

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    I haven't done this for awhile...Can I do this through WSA GUI, or is there an url address to contact? ... Do you want me to send my scan logs? ...Will this supply the relevant information?
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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  7. Tarnak

    Tarnak Registered Member

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    While you were posting, I found a link and contacted Webroot support. ;)

    I wonder how long it will take to respond to my request?
     
  8. Tarnak

    Tarnak Registered Member

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    Just found out, via automated response :

    "Thanks for writing to Prevx Support. We will be answering your message within the next 24 hours."
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I think you went into our Prevx support inbox - could you write into the Webroot link I sent?
     
  10. Tarnak

    Tarnak Registered Member

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    I obviously got lost on the Webroot site. ;) I will do, as requested.

    However, when I switched on my monitor this morning, I was confronted confronted with a black screen...WTF?

    Started with a soft reboot, and system went into an unrequested CHKDSK, which was in C:\bootex.log, as follows:

    Checking file system on C:
    The type of the file system is NTFS.


    One of your disks needs to be checked for consistency. You
    may cancel the disk check, but it is strongly recommended
    that you continue.
    Windows will now check the disk.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 2083 unused index entries from index $SII of file 0x9.
    Cleaning up 2083 unused index entries from index $SDH of file 0x9.
    Cleaning up 2083 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    312560608 KB total disk space.
    115651204 KB in 540066 files.
    190956 KB in 38665 indexes.
    0 KB in bad sectors.
    1503228 KB in use by the system.
    65536 KB occupied by the log file.
    195215220 KB available on disk.

    4096 bytes in each allocation unit.
    78140152 total allocation units on disk.
    48803805 allocation units available on disk.

    Internal Info:
    30 ac 15 00 b2 d4 08 00 c1 f0 0b 00 00 00 00 00 0...............
    b0 1a 00 00 0b 00 00 00 07 12 00 00 00 00 00 00 ................
    cc 6e fd 3a 00 00 00 00 86 d5 7b 81 01 00 00 00 .n.:......{.....
    78 5f 50 69 00 00 00 00 00 00 00 00 00 00 00 00 x_Pi............
    00 00 00 00 00 00 00 00 5e 9b 2c 32 02 00 00 00 ........^.,2....
    50 db 0d 8f 00 00 00 00 80 36 07 00 a2 3d 08 00 P........6...=..
    00 00 00 00 00 10 ca 92 1b 00 00 00 09 97 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
     
  11. Tarnak

    Tarnak Registered Member

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    Support have contacted me with instructions.

    During the running of this tool for gathering system information, I got a BSOD.

    ScreenShot_WSA_crash while running_wsalogs_02.jpg

    edit:spelling
     
    Last edited: Aug 3, 2012
  12. Tarnak

    Tarnak Registered Member

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    Also, after the reboot got the update to v.8.0.1.216

    ScreenShot_WSA_v8.0.1.216_update_01.jpg
     
  13. Triple Helix

    Triple Helix Webroot Product Advisor

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    Correct! ;)

    TH
     
  14. Tarnak

    Tarnak Registered Member

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  15. Triple Helix

    Triple Helix Webroot Product Advisor

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    Just keep in contact with WSA support and they will help you! I'm not having any issues on Win 7 x64!

    TH
     
  16. Tarnak

    Tarnak Registered Member

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    Probably, why the betas are updating so fast. All is not so rosy, in some gardens. ;)
     
  17. Triple Helix

    Triple Helix Webroot Product Advisor

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    That's why we are Beta testers!

    HTH,

    TH
     
    Last edited: Aug 3, 2012
  18. Tarnak

    Tarnak Registered Member

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    TH,

    However, you must agree, that 3 betas in the space of less than 3 days, is unprecedented. ;) :)
     
  19. Triple Helix

    Triple Helix Webroot Product Advisor

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    Joe and his team have there reasons! ;)

    TH
     
  20. Tarnak

    Tarnak Registered Member

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    And my problem/s, could be one of them, perhaps. ;)
     
  21. Tarnak

    Tarnak Registered Member

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    Just an aside, but this is what was going on just prior to crashing. Interesting from my point of view, as a beta tester. ;)

    Extract from Temp logs:

    04/08/2012 09:30 AM <DIR> .
    04/08/2012 09:30 AM <DIR> ..
    04/08/2012 09:29 AM 335,360 7zr.exe
    04/08/2012 09:29 AM 237,526 dir-AllUsersProfile.txt
    04/08/2012 09:29 AM 209,320 dir-ApplicationData.txt
    04/08/2012 09:30 AM 116,826 dir-CommonProgramFiles.txt
    04/08/2012 09:30 AM 1,836,708 dir-LocalSettings.txt
    04/08/2012 09:30 AM 5,210 dir-SystemDrive.txt
    04/08/2012 09:30 AM 649 dir-Tasks.txt
    04/08/2012 09:30 AM 0 dir-TMP.txt
    04/08/2012 09:29 AM 69,632 dumpevt.exe
    04/08/2012 09:29 AM 141 Dumpevt.ini
    04/08/2012 09:29 AM 76 events-full-application.csv
    04/08/2012 09:29 AM 76 events-full-system.csv
    04/08/2012 09:29 AM 355,704 procdump.exe
    04/08/2012 09:29 AM 294,912 pscp.exe
    04/08/2012 09:29 AM 1,576 PuTTY_License.rtf
    04/08/2012 09:29 AM 61,440 pv.exe
    04/08/2012 09:29 AM 4,901 vista_msd.vbs
    04/08/2012 09:29 AM 32,256 whoami.exe
    18 File(s) 3,562,313 bytes
     
  22. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    You may want to check your hardware if you're having chkdsk issues. We've made a lot of changes, but none of them would affect the integrity of your files.

    As for the frequency of beta releases, we have a great deal of changes going on, for the Business, Consumer, and several other partner projects. The beta tracks are being updated more frequently to start including more of these areas, not because of issues :)
     
  23. Tarnak

    Tarnak Registered Member

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    I see we were posting at the same time. ;)

    Regarding chkdsk issues, I don't think I have any problem with hardware. As I stated in a post above, it just stated automatically. I didn't initiate.
     
  24. Tarnak

    Tarnak Registered Member

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    To whomever I am communicating with in Support, stop trying to pin my problem on hardware. ;)

    ScreenShot_WSA_no problem with hardware_01.jpg

    BTW, it is common courtesy know with whom one is communicating.
     
  25. Tarnak

    Tarnak Registered Member

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    Sorry, I have to say it, but 'Support' has got my goat.

    Joe, if you want it, this what I have, despite 2 more BSODs trying to get the data collecting utility to do its thing.

    ScreenShot_WSA_wsalogs_data collected_01.jpg
     
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