Problem installing TrueImageServer9.1_d_en.i686 on Linux

Hello Acronis team,

I've downloaded your trial version for linux - TrueImageServer9.1_d_en.i686
Now I'm trying to install it on my new gentoo installation and I'm getting
"Acronis True Image Server Setup failed to build kernel modules. Consult /var/log/trueimage-setup.log and /var/lib/dkms/snapapi26/0.7.10/build/make.log for error messages."

in /var/lib/dkms/snapapi26/0.7.10/build/make.log:

DKMS make.log for snapapi26-0.7.10 for kernel 2.6.22-gentoo-r2 (i686)
Tue Aug 21 21:14:21 Local time zone must be set--see zic manual page 2007
make: Entering directory `/usr/src/linux-2.6.22-gentoo-r2'
find: `/linux': No such file or directory
CC [M] /var/lib/dkms/snapapi26/0.7.10/build/snapapi26.o
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:36:27: error: linux/ioctl32.h: No such file or directory
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:205: warning: 'kmem_cache_t' is deprecated
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c: In function 'cleanup_snapshot':
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:614: error: void value not ignored as it ought to be
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c: In function 'sa_cache_emlist_init':
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:781: error: 'SLAB_KERNEL' undeclared (first use in this function)
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:781: error: (Each undeclared identifier is reported only once
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:781: error: for each function it appears in.)
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c: In function 'sa_cache_emget':
/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.c:815: error: 'SLAB_ATOMIC' undeclared (first use in this function)
make[1]: *** [/var/lib/dkms/snapapi26/0.7.10/build/snapapi26.o] Error 1
make: *** [_module_/var/lib/dkms/snapapi26/0.7.10/build] Error 2
make: Leaving directory `/usr/src/linux-2.6.22-gentoo-r2'

If I try to build the module manually I get:
# dkms build -m snapapi26 -v 0.7.10 --config /boot/config-2.6.22-gentoo-r2 --arch i686 --kernelsourcedir /usr/src/linux-2.6.22-gentoo-r2

Preparing kernel 2.6.22-gentoo-r2 for module build:
(This is not compiling a kernel, only just preparing kernel symbols)
Storing current .config to be restored when complete
Running Generic preparation routine
make mrproper......
using /boot/config-2.6.22-gentoo-r2
make oldconfig......
make prepare-all....(bad exit status: 2)

Building module:
cleaning build area....
make KERNELRELEASE=2.6.22-gentoo-r2 -C /usr/src/linux-2.6.22-gentoo-r2 SUBDIRS=/var/lib/dkms/snapapi26/0.7.10/build modules....(bad exit status: 2)

Error! Bad return status for module build on kernel: 2.6.22-gentoo-r2 (i686)
Consult the make.log in the build directory
/var/lib/dkms/snapapi26/0.7.10/build/ for more information.


I've seen on the forum that you can send new snapapi26_modules-0.7.x.noarch.rpm to solve this problem.

Please help.

 

Hello All,


Since I've got no response from acronis support on this forum,
could someone send me snapapi26_modules-0.7.19-1.noarch.rpm to lkolchin@gmail.com so I could install trial version on latest Gentoo server?

 

Hello biggyL,

Thank you for choosing Acronis Linux Server Disk Backup Software.

Please see your PM box for instructions on how to receive the drivers.

Thank you.
--
Marat Setdikov

 

I also need the new snapimodule please can you send it to me. Thanks

 

i have the same problem.

installing trial version for linux - TrueImageServer9.1
on Suse 10.3.

pleace send me a newer snapapi modul for Suse 10.3.

thanks

drogonx

 

Hello all,

Thank you for using Acronis Linux Server Disk Backup software

Could you please submit a request for technical support and ask to provide you with the updated version of snapapi module?

Thank you.

--
Michael Levchenko

 

same problem here with debian sid... i can't install...

can you send me a PM or email dacorsa@infinito.it.

thanks

 

Hello dacorsa,

Thank you for your interest in Acronis Linux Server Disk Backup software

Please contact our Support Team, describe the situation and ask them to provide you with appropriate version of SnapApi module.

Thank you.

--
Michael Levchenko