Problem installing ESS (because of its firewall)

Discussion in 'ESET Smart Security' started by lustif, Mar 3, 2008.

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  1. lustif

    lustif Registered Member

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    I'm having a problem.
    I was using ESS trial, then I decided to use a registrated version.
    I downloaded it from ESET website (2 times) and tried to install.

    I've tried to install and reinstall it for several times.
    I ways get the same message saying that the firewall failed.
    ESS says to reinstall it, I tried to do it about 8 times, nothing happens.

    If someone knows how to help me, I would apreciate.

    Here are the messages:

    http://img81.imageshack.us/img81/9819/caixadedialogofx1.jpg

    http://img81.imageshack.us/img81/1714/janelaeseted4.jpg
     
  2. ASpace

    ASpace Guest

    1. Download fresh new version of the desired ESET product
    http://www.eset.com/download
    Make sure that you choose the correct version.

    2. Uninstall your current version from Control Panel
    3. Reboot the computer when prompted
    4. Delete manually these folders:

    - C:\Program files\ESET
    - C:\Documents and Settings\All users\Application data\Eset
    - C:\Documents and Settings\~username~\Local Settings\Application data\Eset


    Make sure you delete the subkeys in the registry called "ESET" , HKey_Local Machine -> Software -> ESET and HKey_Current user -> Software -> ESET

    5. Reinstall your ESET software using the file you downloaded in step1 . Use typical install.


    N.B! Your license is about to expire / has expired
     
  3. lustif

    lustif Registered Member

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    Mar 3, 2008
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    HiTech_boy

    I did everything you said, twice!
    It still doesn't work.

    I have to found a way to install it.
    I don't want to format my HD.

    Somebody help me please!
     
  4. djmorgan

    djmorgan Registered Member

    Joined:
    Sep 15, 2004
    Posts:
    167
    After you do the above recommendations, go to the task manager and ensure ekrn.exe is not still running, if it is you'll need to go to componant services and disable eset services then reboot.

    If that don't work I can't help :eek:
     
  5. shansmi

    shansmi Registered Member

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    Feb 19, 2008
    Posts:
    130
    Not real sure... the instructions posted for ESS removal have worked every time for me and I have bounced between AVG8 and ESS several times trying to get AVG8 working ( I use the same instructions as a model to remove AVG).

    One thing to consider before your next install is running a registry cleaner like Crap Cleaner (free) .. it has neve let me down....I also run Registry Mechanic (not free) but ensure you have it set to take a Restore Point.....that goes for any registry cleaner....


    The installer also has a repair feature. Have you used that?
     
  6. lustif

    lustif Registered Member

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    Mar 3, 2008
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    I've tried everything.
    since the first time i uninstalled it, i used CCleane.

    I don't know what to do, i have done all the steps you guys said.

    I think I will install another suite or format my HD.

    :doubt:


    If someone knows another thing I can try, please tell me!



    ps. I'm sorry if I wrote something wrong. I'm Brazilian and I'm taking English classes...
     
  7. lustif

    lustif Registered Member

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    Mar 3, 2008
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    up up up up up up
     
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