Problem booting recovery CD

I am using Acronis TI 9.1 workstation, and I am having problems
in the following scenario:

I am booting from the recovery CD, the loader message appears,
and I get the first GUI screen. I select the Full version of the
program, and, after some time the message
"unable to load initial ram disk" appears, followed by kernel
panics etc.

I have tested this CD on other computers (different models), and I know it to be
good and functional. I also tried the CD on a couple of computers that were the
same model and configuration with the one in question, and the problem
appeared every time.

It does not seem that the problem has to do with the CD itself, but rather
some incompatibility of the linux OS with the particular hardware. The
machine in question is a HP XW6000 workstation, with two processors, and an
Adapatec SCSI controller (on board).

FYI, the "safe" version of the program boots properly, but of course there
is not much I can do with it, since it does not have network support, and I
cannot download the image.

Is there anything I can do about this problem?

 

Hello mikecar,

Thank you for choosing Acronis Workstation Disk Backup Software.

Please make sure that you use the bootable CD created with the latest build (3633) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software.

If you already use the latest build, please create Linux system information (sysinfo.txt) and Windows System Information on the computer where this issue presents as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Aleksandr Isakov