Problem Backup Incremental

Discussion in 'Acronis True Image Product Line' started by m10locura, Mar 18, 2009.

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  1. m10locura

    m10locura Registered Member

    Joined:
    Mar 17, 2009
    Posts:
    3
    I have the following problem:

    I make a copy in a tape drive HPDAT72 some files on the disk C, the first copy, I am in full disk C to the tape drive, then do the copy but incrementally, and I get the following error message :


    Error on Backup file or folder 'D:\Prueba\123.txt'.

    (0X0)
    Tag = 0x0

    After accepting and tells me the following error:

    E000400E: Failed to backup file or folder 'D:\Prueba\123.txt'.

    Operation is not Supported (0x4000E)

    What is the problem?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello m10locura,

    Thank you for your interesting in Acronis True Image

    Do the following to fix the issue:

    - First please eject your tapes.
    - Then rebuild the RSM database (remove the tapes from the tape drive first):

    1. Go to Start -> Run -> services.msc
    2. Locate and stop the Removable Storage service.
    3. Start Windows Explorer, open the 26ystemRoot%\System32\Ntmsdata folder, and then rename the existing files in this folder so that they have an .old file extension, or move the files to a different folder.
    4. Make sure that Removable Storage service startup type set to 'Automatic'.

    - Delete the below file:

    \Program files\Common Files\Acronis\Fomatik\tape_archives.fdb

    Then restart the computer. When the Removable Storage service starts, it will create a new RSM database.

    If the issue persists attach the log file with the error message with your next reply.

    Best regards,
    --
    Dmitry Nikolaev
     
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