Problem Backup Incremental

I have the following problem:

I make a copy in a tape drive HPDAT72 some files on the disk C, the first copy, I am in full disk C to the tape drive, then do the copy but incrementally, and I get the following error message :


Error on Backup file or folder 'D:\Prueba\123.txt'.

(0X0)
Tag = 0x0

After accepting and tells me the following error:

E000400E: Failed to backup file or folder 'D:\Prueba\123.txt'.

Operation is not Supported (0x4000E)

What is the problem?

 

Hello m10locura,

Thank you for your interesting in Acronis True Image

Do the following to fix the issue:

- First please eject your tapes.
- Then rebuild the RSM database (remove the tapes from the tape drive first):

1. Go to Start -> Run -> services.msc
2. Locate and stop the Removable Storage service.
3. Start Windows Explorer, open the 26ystemRoot%\System32\Ntmsdata folder, and then rename the existing files in this folder so that they have an .old file extension, or move the files to a different folder.
4. Make sure that Removable Storage service startup type set to 'Automatic'.

- Delete the below file:

\Program files\Common Files\Acronis\Fomatik\tape_archives.fdb

Then restart the computer. When the Removable Storage service starts, it will create a new RSM database.

If the issue persists attach the log file with the error message with your next reply.

Best regards,
--
Dmitry Nikolaev