probably a variant of Win32/WhiteSmoke

Discussion in 'ESET NOD32 Antivirus' started by WhiteSmoke, May 27, 2013.

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  1. WhiteSmoke

    WhiteSmoke Registered Member

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    Hi,

    My name is David Jones I have been trying for over 1 year to get the WhiteSmoke software approved with ESET as it is a False Postive, I have emailed the labs many times with everything they require

    but never seem to get any answer. I have scanned the software on Virustotal.com



    ~Virus Total results removed per Forum Policy~





    It comes up with only ESET as blocking it, Please can the software be approved as ESET has blocked the application servers and website.



    I can assure you we are trusted company (Etruste) and there is no virus or anything that is installed without the users permission. i do understand this might not be the right place

    to post this but I plead with ESET to give us an answer on anything we can do to get this unblocked. Please let me know if you require anything.



    I really hope we can move forward as I know ESET is a trusted name in the Anti Virus industry.



    Many thanks



    David Jones
     
    Last edited by a moderator: May 27, 2013
  2. SweX

    SweX Registered Member

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  3. WhiteSmoke

    WhiteSmoke Registered Member

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    Thank you for taking time to read and answer. I have been doing that for over a year and never gotten a response. I have also done it 4-5 days ago and sent an emergency email after the 48 hours like they specify.

    I really do hope I can get this fixed.

    David Jones
     
  4. Syobon

    Syobon Registered Member

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    It's the other way around, If this is indeed not a false-positive YOU should remove any malicious features of your software before asking ESET to remove the detection.
     
  5. siljaline

    siljaline Former Poster

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  6. WhiteSmoke

    WhiteSmoke Registered Member

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    Thank you so much for the great support.

    I now have an answer which is all I really needed to get.

    I just have one last before I can call this thread to an end if something is marked as a PUA and then the software is corrected from anything leading to this can I resubmit it to samples@eset.com for a false positive?

    many thanks

    David Jones
     
  7. siljaline

    siljaline Former Poster

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    Wait for someone directly from ESET to make the determination if the PUA should be submitted again.
     
  8. Marcos

    Marcos Eset Staff Account

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    This was already discussed at Wilders' in the past and recently in the official ESET's forum, too, where a response was provided. Having said that, we'll draw this thread to a close.
     
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