Privacy Expert Suite 8

I have upgraded to the new Privacy Expert Suite 8 and I was expecting it to support Firefox browser but that doesn't seem to be the case. It only detects IE on my PC although Firefox is installed as my default browser.

Also, I have not been able to update the Spyware definitions. When I run the web update feature it says that the server 'refused to service the request' and it quotes HTTP status 404 which I assume is file not found or something like that. I have registered the product so I should be able to download updates.

Paul

 

Hello Paul,

Thank you for choosing Acronis Privacy Expert Suite (http://www.acronis.com/homecomputing/products/privacyexpert/).

Acronis Privacy Expert Suite 8.0 does support Firefox. If you encounter any problems please contact support@acronis.com with the description of the problem. We will help you with the solution.

Thank you.
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Ilya Toytman

 

Hello Ilya

I have already sent a problem report to Acronis support and I'm currently waiting for a response.

Thank you.

Paul

 

Hello Paul,

I have contacted Acronis Development Team concerning the problem with Firefox support. There was a serious problem found in Acronis Privacy Expert Suite 8.0 when working with Firefox that is why the necessary module was blocked in the first released build. We expect it to be fixed and Firefox support implemented in future builds of Acronis Privacy Expert Suite 8.0 that will be available for registered customers at http://www.acronis.com/homecomputing/support/updates/

Please accept our apologies for the temporary inconvinience.

Thank you.
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Ilya Toytman

 

Thanks for the information Ilya. I'm sure that there are many people waiting for Firefox support as it is now a very popular browser. At least I know what the situation is and I can look forward to this functionality in a future build.

Paul

 

Does the same statement apply to Maxthon browser?

I had Maxthon set as default and have now set IE as default and still get "connection refused / 404 page not found.

 

Hello mrtee,

Thank you for your interest in Acronis Privacy Expert Suite (http://www.acronis.com/homecomputing/products/privacyexpert/).

We are really sorry for the inconveniences.

Currently we are working on this error. As soon as it is fixed we will post the solution on the forum. As a workaround I can suggest that you try to use another browser as default one and if it doesn't help please send a letter with the description of the problem to support@acronis.com.

Thank you.
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Ilya Toytman

 

I have made IE my default browser and the problem continues.

I had sent an e-mail to support about it.

The box to enter license details as shown in the manual never appears, therefore downloads will be unavailable because there is no way to log on to the server.

 

Dear Ilya Toytman,
I also purchased Acronis Privacy Expert Suite 8.0 on the understanding that it supported Mozilla Firefox.

Reply from an eariler email to Acronis regarding Firefox support.

Dear Hugh,

Please accept our apologies for the delay with the response.

Thank you for taking the time to contact us and for choosing Acronis Software (http://www.acronis.com/homecomputing/products/)!

Mozilla Firefox support will be implemented in the very nearest future in brand-new Acronis Privacy Expert Suite 8.0 http://www.acronis.com/products/privacyexpert/

Please visit Acronis online store to purchase the upgrade http://www.acronis.com/homecomputing/sales/upgrade/

Thank you.
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Best regards,
Anton Sherkhonov

Acronis, Inc.
395 Oyster Point Blvd., Suite 213
South San Francisco, CA 94080 USA
http://www.acronis.com/

Acronis support department
e-mail: support@acronis.com

Will my licence be extended to start from the introduction of Firefox support? If this is not the case I would be greatful if you can advise me how to get a refund as the product has been sold under a false recomendation.
I have e-mailed support@acronis.com on February 26 the day of my purchase I have received no reply.
Thank you for your help.
I look forward to your reply.
Best Regards.
Hugh McVea.

 

Hello mrtee and TheForge,

Thank you for choosing Acronis Privacy Expert Suite (http://www.acronis.com/homecomputing/products/privacyexpert/).

If you don't get any reply from Acronis Support Team within 48 hours please send me a PM with your Acronis request # which was sent to you in autoreply. I will try to find out the reason for the dealy.

Thank you.
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Ilya Toytman