Prevx2: unable to uninstall

Discussion in 'other anti-malware software' started by Biscuit, Nov 9, 2008.

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  1. Biscuit

    Biscuit Registered Member

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    Trying to uninstall Prevx2, I get this error:

    Error 1316
    A network error occurred while attempting to read from the file: C:\windows\installer\UPDATEPrevx2.msi

    (That directory does not exist on my system)

    Can anyone help?
     
  2. ronjor

    ronjor Global Moderator

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  3. Biscuit

    Biscuit Registered Member

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    Thanks, but I'm not sure this is a Windows installer issue, more a problem specifically with prevx2?
     
  4. trjam

    trjam Registered Member

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    Biscuit, reinstall over it then uninstall. I have a thought there was a issue with the updater yesterday. Give it a try and see what happens.
     
  5. trjam

    trjam Registered Member

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  6. Biscuit

    Biscuit Registered Member

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    Thanks, I ran the removal tool & rebooted. Prevx now no longer runs, but it's still in add/remove programs. Clicking uninstall from there gets the same error message again.
     
  7. Biscuit

    Biscuit Registered Member

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    Wow, that was trouble!

    I had to use JV16 to clean the registry & also to clean out some parts of the installation too. Prevx then seemed to break WinPatrol. I then used the remove option of the Prevx installer to try to get it out of add/remove. The Prevx agent was still sitting in add/remove, so I used CCleaner to run the uninstaller & then rebooted. I had to use WinPatrol to remove the Prevx browser helper object.

    Could Prevx2 be harder to uninstall than Norton? :eek:
     
  8. Threedog

    Threedog Registered Member

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    I have never had problems installing or uninstalling P2. Did you try installing it again, rebooting, running the Prevx removal tool, then rebooting?
     
  9. Biscuit

    Biscuit Registered Member

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    No I didn't. Uninstalling Prevx is a known problem area. I have had issues before & Prevx have 2 or 3 removal tools available!
     
  10. Threedog

    Threedog Registered Member

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    Prevx Help will probably be around later on and I am sure he has a few tricks up his sleeve to help out.
     
  11. Biscuit

    Biscuit Registered Member

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    Just to confirm, Prevx2 is now uninstalled... after a little bit of trouble....
     
  12. Threedog

    Threedog Registered Member

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    Congratulations. Maybe it's the Vista part that made the uninstall harder. I use XPSP3 so that may be why I usually don't have any problems when I uninstall it. I usually take the lazy man's route though and just restore an image that don't have Prevx on it.
     
  13. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Sorry about that everyone! I was asleep so I completely missed the thread :D

    Prevx 2 does have some known issues with uninstalling, and a lot of them are just due to the complexities of the MSI install process. In v3 these are corrected and uninstall/install is far more straightforward, so, you shouldn't run into these problems anymore :)

    Glad everything got uninstalled for you tho! Please let me know if you run into any future problems removing it and I should be able to walk you thru removing each component.
     
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