PrevX Version 3 - does not install

Discussion in 'Prevx Releases' started by morpheus2009, Jul 30, 2009.

Thread Status:
Not open for further replies.
  1. morpheus2009

    morpheus2009 Registered Member

    Joined:
    Jul 30, 2009
    Posts:
    2
    Hi

    I was running Prevx with Norton 360

    I removed Norton 360 and Prevx no lnoger worked, so I removed prev by control panel and the uninstaller, checked the registry that it was in deed gone and reinstalled.

    I get the same message every time i.e.

    This is the log

    Code:
    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="pxinstall375.exe" FILTER="GRABMI_FILTER_PRIVACY">
        <MATCHING_FILE NAME="pxinstall375.exe" SIZE="4368952" CHECKSUM="0x4A2E67DF" BIN_FILE_VERSION="3.0.1.65" BIN_PRODUCT_VERSION="3.0.1.65" PRODUCT_VERSION="3.0.1.65" FILE_DESCRIPTION="Prevx Computer Security Investigator" COMPANY_NAME="Prevx" PRODUCT_NAME="Prevx" FILE_VERSION="3.0.1.65" ORIGINAL_FILENAME="Prevx.exe" LEGAL_COPYRIGHT="Prevx" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x42D1E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.65" UPTO_BIN_PRODUCT_VERSION="3.0.1.65" LINK_DATE="04/29/2009 00:05:53" UPTO_LINK_DATE="04/29/2009 00:05:53" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="pxinstall703.exe" SIZE="4368952" CHECKSUM="0x4A2E67DF" BIN_FILE_VERSION="3.0.1.65" BIN_PRODUCT_VERSION="3.0.1.65" PRODUCT_VERSION="3.0.1.65" FILE_DESCRIPTION="Prevx Computer Security Investigator" COMPANY_NAME="Prevx" PRODUCT_NAME="Prevx" FILE_VERSION="3.0.1.65" ORIGINAL_FILENAME="Prevx.exe" LEGAL_COPYRIGHT="Prevx" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x42D1E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.65" UPTO_BIN_PRODUCT_VERSION="3.0.1.65" LINK_DATE="04/29/2009 00:05:53" UPTO_LINK_DATE="04/29/2009 00:05:53" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>
    any ideas?

    Thanks
     

    Attached Files:

  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Hello,
    Welcome to the forums! :) Could you try running our specialized removal tool from: http://info.prevx.com/download.asp?grab=csiuninstalltool to double check every piece is removed? I'm surprised to see the installation crashing but there may be an issue with a left-over component.

    After running this tool, try rebooting your system to see if you can then install properly. If not, let us know and we'll investigate it further :)
     
  3. morpheus2009

    morpheus2009 Registered Member

    Joined:
    Jul 30, 2009
    Posts:
    2
    Thanks.

    I tried as suggested with the removal tool and all went well. Prevx is now installed again :)
     
  4. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,100
    Location:
    North Carolina USA
    very good, and you have the best protection currently on the market. You can now dump Norton.
     
  5. Page42

    Page42 Registered Member

    Joined:
    Jun 18, 2007
    Posts:
    6,004
    Location:
    Last Breath Farm
    From what I have been reading in these forums, Symantec already signed him up for another year. ;)
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.