Prevx support query

Discussion in 'Prevx Releases' started by Jeroen1000, Nov 22, 2009.

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  1. Jeroen1000

    Jeroen1000 Registered Member

    Joined:
    Aug 18, 2008
    Posts:
    162
    Hi PrevX support,

    Some time ago (Sun, Nov 15, 2009 at 5:01 PM) I sent a mail to report@prevxresearch.com enquiring aobut a suspicious file PrevX had flagged.

    I've been lurking at PrevX for some time (for home and coporate use) so I've got myself 2 questions.
    Did you get my e-mail or has something gone wrong?
    And of course, was the file I sent you dangerous?

    Cheers,

    Jeroen
     
    Jeroen1000, Nov 22, 2009
    #1
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Hello,
    I don't see any email from then, it might be worth resending it - we will generally respond manually a few hours after automatically processing an email of a new sample but it's possible that yours got lost in one of the queues.

    If you'd like, send me a PM with your email address after sending the email again and I'll ensure that it is read properly :)

    Sorry for the mixup!
     
    PrevxHelp, Nov 22, 2009
    #2
  3. Jeroen1000

    Jeroen1000 Registered Member

    Joined:
    Aug 18, 2008
    Posts:
    162
    Thanks. Don't worry about it, these things happen. I'll forward the message right away.
     
    Jeroen1000, Nov 23, 2009
    #3
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