Prevx support... best i have seen so far!!!

Discussion in 'Prevx Releases' started by plunawat, Dec 21, 2010.

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  1. plunawat

    plunawat Registered Member

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    hi,
    this may not be the correct place to share my experience with prevx support but then i really want people to know hw it is.

    i had queries / concerns regarding prevx ( more can be found here )

    Then there were number of emails exchanged with prevx support and each time the replied patiently and with all details as possible...

    finally we decided to oraganize a remote session to reslove the issue and the guy there( His name was Joe) did a fantastic job of explaning me of the real cause of issue.
    Also prevx is very humble to accept issues with there product.

    great product with great support team....Hope same continues under Webroot...
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Thanks for your Feedback! :thumb:

    TH
     
  3. shadek

    shadek Registered Member

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    I agree. Several remote session with PrevxHelp has solved four issues I've had. The problems were _always_ solved. I cannot stress it enough; the support is absolutely world class. I feel safe using Prevx as I really feel I can trust it no matter what, even if my computer should get infected.

    Many users here at Wilders' have expressed their concern when Prevx is now owned by Webroot. However, I only see advantages at this very moment of having a large company like Webroot behind Prevx.

    Merry Christmas to you all and a happy new year! I look forward to the year to come with the launch of Prevx 4. I think it'll be a successful one!

    Gabriel
     
  4. trjam

    trjam Registered Member

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    Prevx support, set the benchmark for what support really should consist of, 2.1 years ago. And finally others take notice.:cautious:
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    The OP just joined in Dec 2010 and it didn't take him long to notice! :cool:

    TH
     
  6. PatG

    PatG Registered Member

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    You betcha! Well worth the $ when you really need some expert help....FAST! :thumb:
     
  7. Gobbler

    Gobbler Registered Member

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    Here is another "Prevx support fan":Dthey are really fantastic.
     
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