Prevx Safeonline without Real-Time Infection Monitoring

Discussion in 'Prevx Releases' started by J_L, Jun 13, 2010.

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  1. J_L

    J_L Registered Member

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    The only way to disable Real-Time Infection Monitoring is by disabling all protection. When I do that, SafeOnline is disabled as well.

    When I try to configure SafeOnline afterwards, this annoying Learning Scan comes up, and changes everything back to default unless I cancel it. It always appears unless it finishes, and there's no way to reach the SafeOnline settings because of that.

    Why is it so hard just to disable the pretty much useless Real-Time Infection Monitoring?! Please reply.

    Currently using Prevx SafeOnline Facebook edition.
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    It's not useless they are connected check out the posts in this post: https://www.wilderssecurity.com/showpost.php?p=1693959&postcount=6

    HTH,

    TH
     
  3. J_L

    J_L Registered Member

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    The post does not specifically state that Prevx Real-Time Infection Monitoring and SafeOnline are connected.

    Please explain how infection monitoring is necessary.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    Prevx and SafeOnline are connected you can't remove Prevx and just have SafeOnline! And having the Monitoring on does not use more resources so it is best to leave it on!

    TH
     
  5. J_L

    J_L Registered Member

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    I'm not removing Prevx. I simply want to disable only the Real-Time Infection Monitoring!
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm saying it's not possible as they are connected SafeOnline uses the Monitoring to check for malicous websites and protects your credentials, they work together!

    TH
     
  7. Konata Izumi

    Konata Izumi Registered Member

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    I've also been asking it... for like 2months already.

    @TH.
    its not possible right now... but it shouldnt be impossible for Prevx to separate SafeOnline on its antimalware/realtime protection.

    I hope Prevx would consider this.
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    But like I have been saying they work together SafeOnline uses the Prevx database to check for malicious websites and protects from all this in the picture!

    TH

    Capture13-06-2010-6.29.59 PM.jpg
     
  9. J_L

    J_L Registered Member

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    What does the database have to do with Real-Time Infection Monitoring? If I suspend all protection, I can still scan using the same database!
     
  10. hogndog

    hogndog Registered Member

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    Are you referring to the url pop up that constantly flags url's at the lower right corner of your monitor. If so that can be fixed in general setting by taking the tic out of that box.
     
  11. J_L

    J_L Registered Member

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    No. Real-Time Infection Monitoring is under security status in the main interface.
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Because no security solution is perfect, we have built SafeOnline as another layer on top of Prevx 3.0. While the realtime infection monitoring generally doesn't block infections, it can do so if needed. This allows us to instantly plug any possible hole if malware tries to get around SafeOnline and provide a powerful additional layer of interrogation before code is allowed to load into the operating system kernel. SafeOnline also uses the realtime monitoring to be aware of whether browser components are trusted or not trusted.

    By being able to tie SafeOnline with the realtime monitoring of Prevx 3.0, we're able to build an extremely strong defense against banking trojans and other infections. We currently don't plan of offering the ability to turn off realtime monitoring and leave SafeOnline enabled because of the significant benefits each component provides the other.

    Let me know if you have any questions! :)
     
  13. J_L

    J_L Registered Member

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    Interesting. If that's the case, then I will keep it there.

    Thank you for your explanation.
     
  14. Triple Helix

    Triple Helix Webroot Product Advisor

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    Thanks Joe I will keep this post link for future reference!

    TH
     
  15. J_L

    J_L Registered Member

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    Is there a way to manually move the SafeOnline tab? It doesn't work so well with my compact Firefox theme..
     
  16. Triple Helix

    Triple Helix Webroot Product Advisor

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    Make your Browser window smaller and then Open the SafeOnline Tab Window and Drag the Window to where you want it and close Window and that's it! ;)

    HTH,

    TH
     
  17. J_L

    J_L Registered Member

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    Didn't notice that, thanks :)
     
  18. Triple Helix

    Triple Helix Webroot Product Advisor

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    You are very welcome! ;)

    TH
     
  19. Konata Izumi

    Konata Izumi Registered Member

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    :argh: you gave up so easily :'(

    @Prevxhelp

    I just want Prevx to have the ability to turn off the realtime infection monitoring or maybe something that would make it stop scanning/inspecting most of my system files without affecting SafeOnline.

    what I mean is If SafeOnline needs something in the realtime infection module then allow SafeOnline to use it, else no more scanning files unrelated to my online activity.

    NO SCANNING when I'm looking or executing through my files.
    If its not possible in Prevx 3.0 engine, I'll wait for it in Prevx 4.0



    COME ON JOE! YOU CAN DO IT. I BELIEVE IN YOUR OMNIPOTENT POWER! XD
     
    Last edited: Jun 14, 2010
  20. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Unfortunately it is required for other cases as well. For example, if there was some infection that was bypassing the Prevx self protection, SafeOnline without realtime protection wouldn't be able to stop it until we would put out a fix. The realtime protection is able to step in system-wide and block any threats from coming through :) There is too much value added with realtime protection to remove it which would open up potential holes for us.
     
  21. Konata Izumi

    Konata Izumi Registered Member

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    those holes left not covered by SafeOnline should be of the user's concern since that user has chosen to install SafeOnline-only module isnt it?

    come on... PLEASE! I'm getting desperate....... XD
     
  22. Triple Helix

    Triple Helix Webroot Product Advisor

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    It will not happen as they need each other! ;) I would like to know your reasoning? There is no extra load on your machine I know you keep saying you have a slow machine and you run MBRGuard and Prevx SafeOnline will protect your MBR! Prevx SafeOnline is one of the lightest security Apps out there!

    TH
     
  23. J_L

    J_L Registered Member

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    Unfortunately Prevx SafeOnline didn't work out for me in the end.. I did add Prevx to the exclusions of my other security programs so I don't think that was the issue.

    First of all, the installer kept on asking me about possible conflicts with my Group Policy settings that may be caused by malware. The letter were incomprehensible so I clicked no.

    Everything went fine except for a little browser lag for the first 5 hours (within SandBoxie mostly..), but then out of the blue my computer restarts with my hard disk clicking. After restart, the SafeOnline browser tab doesn't work for my Firefox profile anymore! Was opening an online video, so I thought it was display driver issues. Updated both of them (using extra usb monitor) which caused further issues. The screen flashes and my main display changes for no reason.. Tried re-installing Prevx and allowing it to change things, but my system was still buggy.

    In the end I had to restore from a previous image. Too bad, but Prevx wasn't really necessary anyhow (or the display driver updates). I'm not risking another failure.
    Did really like it when everything was working.

    Edit:
    Oh and I'm not giving up on this product, I will try it on other machines if the need arises.
     
    Last edited: Jun 14, 2010
  24. Konata Izumi

    Konata Izumi Registered Member

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    even without any other security apps running together with Prevx... it slows my slow PC... although Prevx is light, I have a problem on it frequently accessing my failing harddrive thus making it freeze once in a while when I'm doing extensive tasks.

    this do not happen in other traditional AVs (i.e. Avast which is supposed to be slightly bloater than Prevx)

    Prevx size might be smaller, memory footprint also smaller, scanning time also faster, but my primary concern is the fact that it scans alot which is not exactly bad for most people but it is bad for my HARDDRIVE.


    Performance-wise its better to remove the AV/antimalware behavior of Prevx and just leave the primary SafeOnline functionalities (ie. keylogging, antiphishing, ip verification and such.).... well... for some people.

    P.S. If you want me to buy a new harddrive, I can't, I'm poor :(
     
  25. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If you would like us to take a closer look at the installation issues you're having, we'd be more than welcome to have a remote support session which should let us solve the problems quickly.

    Sorry your experience was less-than-great, but if you're interested, we would definitely want to correct it!
     
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