Prevx Restarting PC (GameGuard)

Discussion in 'Prevx Releases' started by Phantasm, Dec 24, 2009.

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  1. Phantasm

    Phantasm Registered Member

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    OS: Windows 7 Professional 32bit

    I'll be waiting for PrevxHelper
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you describe how it's restarting your PC? Is it causing a BSOD (in which case, could you see if it is creating a minidump in C:\Windows\Minidump\ as this may help us diagnose the problem closer).

    Thanks! :)
     
  3. Phantasm

    Phantasm Registered Member

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    No minidump
    No BsoD
    Immediate black screen (pc resets)
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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  5. Phantasm

    Phantasm Registered Member

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    Nothing to do with that, im afraid.
     
  6. Cudni

    Cudni Global Moderator

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  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    This is definitely a good suggestion - if you could disable autorestart, Windows should create a minidump which should allow us to diagnose the problem.

    Could you also double check if it is Prevx which is causing the issue? Last time it ended up being ZoneAlarm which could indeed be the case here if it is still installed.

    Let me know what you find! :)
     
  8. Phantasm

    Phantasm Registered Member

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    It's the same old thing remember, Prevx SSDT's or w/e they are. Only Prevx installed hear.
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you try disabling SafeOnline via the Off button and then reboot your PC to see if it still occurs?
     
  10. Phantasm

    Phantasm Registered Member

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    ALright, i disabled Autorestart

    No BSoD at all (Still resets PC)

    Now trying the other thing ur suggesting
    ----------------------------------------------
    Still Resetting.
     
    Last edited: Dec 29, 2009
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    :doubt: Strange indeed... could you try uninstalling Prevx and rebooting completely to see if it could be an issue GameGuard recently introduced that affects your PC without Prevx?
     
  12. Phantasm

    Phantasm Registered Member

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    It would be amazing if it wasn't Prevx.

    Uninstalling Prevx now.

    --------------------------------------

    Game now works.
     
    Last edited: Dec 30, 2009
  13. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I think the fastest way to solve this will be via a remote support session again. Could you send me a PM when you'll be available so that we can schedule a time?

    Thanks for the help! :)
     
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