Prevx Reinstall/License Issue

Discussion in 'Prevx Releases' started by dw426, Aug 22, 2010.

Thread Status:
Not open for further replies.
  1. dw426

    dw426 Registered Member

    Joined:
    Jan 3, 2007
    Posts:
    5,543
    Okay, I had to reinstall my OS. I put in my license key for Prevx after reinstalling it, and get the "Only one PC" error code. So, I follow instructions, make a MyPrevx account, log in and delete the old system information and put the key in there. It said it took the key fine, and I moved on. Well, an hour later, the thing is still giving me the error, won't scan my system, and to make matters worse, now the website isn't accepting my login when I try to go back to the MyPrevx dashboard.

    I need to get this straightened out.

    Edit: Nor is SafeOnline working under LUA. There's no tab whatsoever.
     
    Last edited by a moderator: Aug 22, 2010
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Or send me a PM with your license key and I'll get it reset directly :)
     
Thread Status:
Not open for further replies.