Prevx Free Trial. Error?

Discussion in 'Prevx Releases' started by Sadeghi85, Jan 23, 2010.

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  1. Sadeghi85

    Sadeghi85 Registered Member

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    Hi,

    I'm using Prevx Free Trial for two days and now I get this error:

    Prevx.PNG

    Is it supposed to do that in trial mode or it's really an error?
     
  2. PC__Gamer

    PC__Gamer Registered Member

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    is your machine infected?

    the trial does not come with full removal.

    the trial will however remove MBR Rootkits and Adware infections for free
     
  3. Sadeghi85

    Sadeghi85 Registered Member

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    No it isn't infected. It happens just after I do a scan.

    Can I not use it for detection only without getting that error?
     
  4. PC__Gamer

    PC__Gamer Registered Member

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    yeah, you should be able to.

    the screenshot leads me to believe its found something on your machine and needs a licence to clean it up.
     
  5. Sadeghi85

    Sadeghi85 Registered Member

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    It says the system is clean.


    Prevx2.PNG
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you please try uninstalling your copy of Prevx and ensure you've downloaded the version directly from http://info.prevx.com/downloadcsi.asp ?

    Could you also let me know if you've cleaned any files using Prevx and possibly send a scan log by clicking Tools - Save Scan Results to report@prevxresearch.com?

    Thanks! :)
     
  7. Sadeghi85

    Sadeghi85 Registered Member

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    I've downloaded from that url but anyway uninstalled it and did download and install again, still gives error.
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    We've now identified the source of the error - you should be able to scan again and use it properly.

    Let me know if it persists!
     
  9. Sadeghi85

    Sadeghi85 Registered Member

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    Yes, it's working now. Thanks :)
     
  10. pasdad1

    pasdad1 Registered Member

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    This exact same problem is affecting me also. I have uninstalled
    and re-installed several times without success. The message about needing a license continues to pop up, and is quite annoying.

    It is happening with 3.0.5.67 currently.
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello,
    Could you please ensure that you're downloading the version of Prevx from our website officially? This warning comes when a user has been identified as possibly using a cracked version of Prevx and the user will be placed into this state until they purchase a license or contact support.
     
  12. pasdad1

    pasdad1 Registered Member

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    Yes, of course I am downloading directly from the official
    page I find on the website:

    >>>> http://info.prevx.com/downloadcsi.asp


    That is why I said I had the "exact same problem" as
    the poster before me..... :)


    Apparently you have a bug in your algorithm to detect
    "hacked" versions versus authentic versions -- Please fix
    this soon as I really want to give Prevx a chance, but the
    annoying message popping up every few seconds has made
    me uninstall it.
     
  13. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you please reinstall Prevx and then send us the file C:\ProgramData\PrevxCSI\csidb.csi (or C:\Documents and Settings\All Users\Application Data\PrevxCSI\csidb.csi if on XP) to report@prevxresearch.com

    This should hopefully let us find the cause of the warnings. Thanks!
     
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