Prevx "Bug" Reports

Hi there,
installed Prevx 2 days ago and what can i say... never had an "broken" GUI like that before. Pretty sad...
Here some Screenshots.

German mixed with English
Almost every word is not complete, i have to guess what it means
http://www.abload.de/img/prevxamr8.jpg

Same here, only half of the words
http://www.abload.de/img/prevx2fmbe.jpg

 

It is a known issue and will be rectified in v4 coming out soon! https://www.wilderssecurity.com/showthread.php?t=269570

TH

 

Thx Triple

 

Hi,

I am using v3.0.5.220. When I click "Scan My PC Now" I got the error in attachment.

No matter i click "OK" or "Cancel", it won't start scanning.

Please help

 

If you could please pm me your license key, I'll correct the error from here

 

thanks very much for offering help. I tried again today. It can scan now. I did not change anything. Yesterday, I also tried reboot but did not help.

 

the same error reappeared today. will it go away tomorrow like last time?

 

If you could PM me your license key, I can find the source of the issue

 

When I try to start up Firefox, I get the message "Invalid Win32 application". After trying again, Firefox starts up.

 

Re: Erratic behavior by Prevx 3.0. "Configure Prevx installation" box keeps popping up.

This doesn't appear to have been resolved and, as I have experienced the same install Prevx prompt a couple of days ago, I am very curious as to what might be going on...

I have a multi-user XP system, and for some time now we have experienced an issue where, upon switching users, the Prevx tray icon disappears (and Prevx scanning popups discontinue). When this happens, if you view Windows task manager, you'll see Prevx running on username "System" but not on the logged in user. I used to be able to stop the process in Task Manager and then Prevx would start up and run properly, but now Task Manager says that "handle is invalid". So, now the only way to get Prevx running as expected is to restart the computer (then Task Manager shows 2 Prevx' running: one on System and one on the logged-in user)

I disabled "fast user switching" in XP (as advised on this forum) but the weird disappearing tray icon behavior persists. Now, this install notice...

Any advice or followups on these issues? Thanks, mimib

 

Re: Erratic behavior by Prevx 3.0. "Configure Prevx installation" box keeps popping up.

Could you possibly try lowering your self protection settings from Maximum to Minimum and reboot to see if this corrects the issue? It may also be worthwhile verifying that you are using the newest version - 3.0.5.220 - as this should have corrected the issues.

Let me know your results!

 

Could you try disabling Prevx's realtime protection and see if the error still occurs? Firefox has recently put out a large update so it is possible that the error could be from Firefox and not from Prevx.

 

I have a license for SafeOnline only so I don't believe I have real-time protection.
I really like the program but this message is annoying.

 

Re: Erratic behavior by Prevx 3.0. "Configure Prevx installation" box keeps popping up.

Thanks for the quick reply. I already have self protection set to minimum and am using 3.0.5.220 and am still experiencing the "missing tray icon after switching XP users". (haven't seen the install message again since it happened the first time) If it helps, I cannot access Prevx in anyway when the tray icon is missing -- even if I go to start/programs and try to start it that way. The only indication that Prevx is running is the System user listing in Task Manager processes. --mimib

 

The SafeOnline edition of Prevx does include a real-time scanner. You can configure (disable) it via the main GUI.

 

Why should I lose functionality to make this work?

 

What large update are you referring to? VFirefox 3.6.13 has been available since 12/9/10.

 

I assumed you were using Firefox 4 beta We're just trying to diagnose what could be happening - it may be worth uninstalling Prevx entirely to check if it is Prevx or if it is just Firefox showing a warning.

 

I uninstalled Prevx and no longer receive the error message.

 

Could you try reinstalling but turn off SafeOnline via the Configure page with the On/Off button and see if this fixes it?

 

Around 1/4 new tabs I open in Google Chrome fail to work (a new tab opens but will not load any web pages). Through trial and error I've pinned the problem down to Prevx SafeOnline.

My system:
Windows 7 Enterprise 64 bit
Comcast Norton SS 4.3.0.5
Google Chrome 8.0.552.237
ClearCloud

Initially I had through EMET might be causing the problem. But it persisted even after uninstallation. I've found that turning off Prevx ensures every new tab loads.

 

Re: Erratic behavior by Prevx 3.0. "Configure Prevx installation" box keeps popping up.

Just got the installation window again this morning. So, both issues still present even though I have the latest version of Prevx and have self-protection set to minimum.

 

Sorry but that version of chrome is not supported by PSO at this time.

TH

 

That sort of contradicts a statement I received from Prevx support today. I had emailed them and sent a scan log because the "Prevx Tab" was intermittently disappearing from Chrome on my system. I received the following reply.

I took that reply to mean that even though there are some anomalies in its implementation, Prevx was still protecting my browsing. Are you saying otherwise? Thanks.

 

Well maybe in the back ground but https://www.wilderssecurity.com/showpost.php?p=1785860&postcount=6 I belive the last version that was fully supported was V6! But PrevxHelp will give his comments!

TH