Prevx "Bug" Reports

Discussion in 'Prevx Releases' started by Triple Helix, Jun 16, 2009.

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  1. Dermot7

    Dermot7 Registered Member

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    Thank you pegas...yes I know NIS2011 is fine with Prevx. I'm totally unsure
    what might be causing this...perhaps Mamutu? All the best. Hopefully TH or Joe
    will help me later. Maybe I should send a scan-log in the meantime?
     
  2. pegas

    pegas Registered Member

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    A scan log would be helpful definitely. It can reveal a lot of to Prevx engineers. If a log won't be enough, they (PrevxHelp) can suggest you a remote session to debug problems. I have had a few sessions with 100% success in debugging.
     
  3. Dermot7

    Dermot7 Registered Member

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    Thanks pegas. I'm off to send a log with a link to this thread. Cheers :)
     
  4. Dermot7

    Dermot7 Registered Member

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    Got a reply from Prevx support this afternoon, 24hr turnaround excellent, and.....in as much as I can tell, all is fixed!! Also scan has improved, was sometimes slowing at 24/25%, and analyzing scan results is now virtually instantaneous...it's lovely! So, I'm compelled to borrow a famous refrain(hope
    he doesn't mind)...Prevx Rocks!!! :thumb: :D :thumb: :D Thanks Prevx!!
     
  5. STV0726

    STV0726 Registered Member

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    So the key question is.... why exactly did they have you do? Because many of us are having the same issues you are. Thanks.
     
  6. Dermot7

    Dermot7 Registered Member

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    I don't know precisely STV0726, but it definitely made a difference when I followed their instructions. Only Joe can sort this out finally for you I feel, have
    you had a remote session? Not everyone wants to take that path, and one can
    only accept that issues like you're experiencing shouldn't be happening.
    Got to say that I'm not convinced that logging in from sleep mode is totally ok
    yet, but user switching is definitely ok for me now.

    P.S. Sorry I misread thought "have to do" not "have you do". All I did was scan, reboot, then I ran a few more scans as both Admin and user.
    I could see difference immediately, I'm not lying, why should I? But also I think that scan smoothness/speed decreases in a few days. But
    can definitely switch user ok now..splash screen etc.
     
    Last edited: Oct 2, 2010
  7. overangry

    overangry Registered Member

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    When I right click a single file, then select scan with Prevx 3, no scan is initiated.

    Instead, I am presented with an option to run that file.

    Win7 64Bit Build 5.219
     

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  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    This is an aberration in our right click scanner as it stands today. It is changed in Prevx 4 but right now, if you actually click 'Run', it will run the scan, not the file (try it with a legitimate program downloaded online :))

    Alternatively, if you click Properties, you can click 'Unblock' and that will let you scan it without a prompt.
     
  9. overangry

    overangry Registered Member

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    Thanks, I am eagerly awaiting vers. 4
     
  10. Trollton

    Trollton Registered Member

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    I have a problem running ‘Prevx’ & ‘Stardock Window Blinds’ (latest version) together. Running Vista (up to date) on a new DELL 4 core PC/Vista, 4GIG RAM, 2 TB storage space, ‘GeForce 220’ graphics. After a few minutes on the web parts of the taskbar, clock etc. gradually will disappear in a few minutes. This occurs using both Chrome 9x dev channel, but also with v7 stable (9 dev my default browser) & ‘IE 8’/’Firefox’/’Opera’ – ‘Firefox’ & ‘Opera’ are not installed I just installed them for testing this issue then imaged back.

    I have run ‘Stardock Window Blinds’ for some years with a variety of AV’s/A-Malwares without any issues. The only program that causes this problem & has ever caused a problem is ‘Prevx’ – Latest version. I also have ‘Stardock Icon Packager’ running without issue.

    As I like ‘Window Blinds’ so much I have sadly removed ‘Prevx’ & reverted to ‘Malwarebytes’, ‘Super Anti-Spyware’ & ‘Eset Smart Security’. I have tried disabling all other malware programs, & various services taking several hours trying just about everything I can think of with no results. Has anyone else had this problem?
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello,
    I haven't used Window Blinds in some time but haven't heard of other complaints recently with it. However, could you possibly try lowering the SafeOnline configuration from Maximum to High by clicking Configure next to SafeOnline Browser Security on the front screen of Prevx, and then clicking the slider bar over one to the left? It's possible that SafeOnline is blocking the rendering of window components because Window Blinds will have to access the screen to do so. After saving the changes, reboot your PC and hopefully the screen will return to normal.

    Let me know your results! :)
     
  12. Trollton

    Trollton Registered Member

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    I was somewhat sceptical of trying this but I reinstalled Prevx and did as you said & the fix works perfectly. Thanks a million, you are a genius. 100 stars!

    Paul
    Chesterfield
    UK
     
  13. olshield

    olshield Registered Member

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    Erratic behavior by Prevx 3.0. "Configure Prevx installation" box keeps popping up.

    Hello.

    Serious problems with Prevx.
    I believe Prevx is an innovative product.
    But I am having serious troubles and the support is poor.
    The messages from the prevx support page with detailed description are below.

    Very serious problem:
    1. For maybe a week, I've been having strange bugs with my WinXP (SP3) that I never had before: the caracters were not displayed on the screen, WL TRAY (related to wi-hi) would shut down and would not restart pointing to permission errors. I dealt with it by restarting the system.
    A couple of days ago, I observed erratic behavior by Prevx: during startup of my Window XP (SP3), I had a Prevx dialog box that was proposing me to start installation process by configuring Prevx options. This was strange because Prevx was already installed and worked for many months.
    I thought that there was an update of Prevx that required a reinstall and that did not work well. I proceeded with the installation along the steps suggested in dialog boxes. At the end though, Prevx would not take my licence number.
    So, I wrote to you my previous support request a couple of days ago which was about the licence number not being accepted.

    2. Yesterday, I had problems with wi-fi again and had to restart. Again, during start up, a Prevx dialog box started to pop up and disappear erratically.
    After system started and I logged in as Administrator, I tried to uninstall Prevx from Program-Prevx-Uninstall Prevx. It did not work and I kept getting Prevx dialog box popping up.
    I downloaded the uninstall tool from your web site prevx.com and used it. No popping up any more.

    3. This morning, I again had problems with wi-fi. Some as described above.
    I tried to restart but the system would not shut down. So I switched the system off by continuously pressing the "off" button.
    When system started, I could not log in to my Administrator account: the mouse and the keyboard would freeze when I try to type in my password.

    System restore, restarting in safe mode did not worked so far.
    I could log in to a Windows account that was not protected by a password, but the mouse, the keyboard and ctrl+alt+del buttons did not work.

    In the other non-administrator Windows account that I could log in to, Prevx "configure install" box was erratically popping up. This, despite the fact that I removed Prevx before from my Administrator account.

    Your urgent help is required!

    ---

    Prevx support responded with a template message asking to send a log file. Prevx should be embarrassed. I write that I can not log in into Windows, I can not run any program, including Prevx.
     
  14. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello,
    Sorry to hear that you've had a less-than-positive experience so far with Prevx. Could you try reinstalling Prevx and then immediately uninstall it? This will ensure that all Prevx components are removed. After this, reboot your PC and it would probably be best to run without Prevx for a day or two to ensure that the issues have subsided.

    Once you're confident that everything is stable again, can you try reinstalling Prevx but disable SafeOnline after installing by clicking Configure next to SafeOnline Browser Security on the front screen of Prevx and then clicking the On/Off button? This could potentially affect browsing so I'd like to rule it out if possible.

    Let me know your results!
     
  15. fax

    fax Registered Member

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    Whenever possible (or in Prevx 4?) it may be worth working on the localised PREVX versions like the Italian one. The text is cut or unreadable on the main window. Also parts are not translated (e.g. protection of credentials pop-up). This has been going on since I know PREVX :)

    For example, see screenshot below (resolution 1920x1080, but it happens also on different resolutions).

    Cattura.JPG
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The Italian version (and all other translations) are being completely redone for Prevx 4 as the GUI allows for better spacing for languages with longer spellings :)
     
  17. pabrate

    pabrate Registered Member

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    Oh you teaser :p
     
  18. Triple Helix

    Triple Helix Specialist

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    I know it's hard to stop drooling *puppy*

    TH
     
  19. CloneRanger

    CloneRanger Registered Member

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    Re olshield's problems

    How can he be expected to try reinstalling Prevx and/or uninstall it, if he can NOT boot ?

    Interestingly i had these very SAME problems a few days ago :mad: in here - https://www.wilderssecurity.com/showthread.php?t=286297

    Even though i had installed another app at the time, due to the above i'm wondering if my problems are related in some way/s ?
     
  20. pabrate

    pabrate Registered Member

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    To tell you the truth .. I don't know anymore , webroot related of course ....
    It's going to be bloated for sure, I know that much :mad:

    Joe is silent about most important question : Will Prevx remain as standalone or not o_O

    That silence only means that it's not going to be standalone and I don't need Webroot BS :thumbd:
     
  21. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    It looked like he was able to boot into one user account:

    I still haven't heard anything further on this case but would certainly be interested in hearing about the results.
     
  22. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I've said this several times already - our goal for Prevx 4 is to have it less than 500KB for the entire product.

    I've also answered this - Prevx 4 will exist as its own product. Whether it ends up saying "Webroot" on it, I'm not sure, but it will be the same underlying product. We're not discontinuing the Prevx brand and we're continuing all development of Prevx 3 and 4 as we have been doing.

    The primary delay at the moment is patent applications and various other intellectual property pieces that need to be finished before anyone can see the product. Our goal is still early 2011 for the beta but I don't know for certain when the patent applications will be finished so that could potentially push it back a bit from where we would have liked.
     
  23. pabrate

    pabrate Registered Member

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    Somehow I missed that information before.

    Thanks for confirming it (again), great news :thumb:
     
  24. RCGuy

    RCGuy Registered Member

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    I don't know if anyone has mentioned this, but the Facebook version of Prevx SafeOnline icon on my computer is now always green when I go to amazon.com. And that's even if I'm not logging in and using the HTTPS protocol. And it's been like that for several weeks now.
     
  25. CloneRanger

    CloneRanger Registered Member

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    @ RCGuy

    Amazon is auto included by default in SOL ;) Just go to Configure if you want to delete it and/or any others or add some in :)
     
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