Possible driver conflict with Ewido 3.5 causing shutdowns

Discussion in 'ewido anti-spyware forum' started by Rilla927, May 29, 2006.

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  1. Rilla927

    Rilla927 Registered Member

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    Hi!

    I installed Ewido on my laptop: Hewlett Packard Pavillion Notebook ZD7160US, 3.0 CPU with a 80 gig HD, XP Home Edition SP2.

    I just installed a fresh copy of windows and when I was doing windows updates I got the BSOD saying it was due to a driver conflict, but I don't know exactly which one.

    I was doing the Hardware updates and Realtek & Broadcom was first in the list when it BSOD, but I don't know if it is the culprit.

    Then later I ran Ewido for the first time and it gave me a black screen right at the end when almost finished. I just tried again in safe mode and it gave a black screen and shut down at 40%.

    I don't feel very safe with not being able to run Ewido due to this problem.

    I had this same problem months back on my desktop so I uninstalled it and recently I trialed it again (on my desktop) and it went smoothly so I purchased it about a month ago.

    If anyone can shed some light on this I would appreciate it.

    Thanks

    Rilla927
     
    Last edited: Jun 1, 2006
  2. Rilla927

    Rilla927 Registered Member

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    I guess there is no known driver conflicts with Ewido!
     
  3. Rilla927

    Rilla927 Registered Member

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    Cmon, no response at all!
     
  4. karl.ewido

    karl.ewido former ewido team

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    Please download and install also an Anti-Virus scanner like Bitdefender, AntiVir or Kaspersky and scan your system.
     
  5. Rilla927

    Rilla927 Registered Member

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    I already have ZASS, Online Armor,BOClean, Ewido, Adaware SE Pro.
     
  6. karl.ewido

    karl.ewido former ewido team

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    If you uninstall the ewido software on our laptop with the uninstall.exe in the installation folder of the ewido software and restart Windows, do you still have the driver problems? Maybe the reason for these problems is not the ewido software.
     
  7. Rilla927

    Rilla927 Registered Member

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    I was just trying to troubleshoot, that's why I asked if there were any known driver conflicts (incompatibilities) with Ewido.

    All I know is when ever Ewido is run it can never finish the scanning process because it "Black Screens" and shuts down.

    I had the same thing happen on my desktop a few months ago. So I uninstalled the program on the desktop and no problems. But I can only relate it to Ewido at the moment.

    Recently I tried Ewido again on my desktop and it didn't "Black Screen". I then preceded to install Ewido on the laptop and it is doing what it had previously done on my desktop, "Black Screen".
     
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