POP 3 filter in v3

Discussion in 'ESET NOD32 Antivirus' started by twl845, Mar 31, 2008.

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  1. twl845

    twl845 Registered Member

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    I upgraded to v3.642 the other day and I am finding an e-mail problem that has happened on each attempt I've made to run v3 no matter what build. I have e-mail Protection enabled with Outlook ticked in e-mail Integration from the maintenance folder.
    I get a large file like an e-mail video coming in to Outlook, and click send/receive to access it, it progresses about two third of the way and stops. After a while it times out. If I close Outlook, I find a dialog box from Mailwasher that says "The account is currently locked. This is probably caused by it either being in use by another session, or temporarily locked for maintenance." I have found that if I leave E-mail Protection enabled but uncheck POP 3 filter e-mail checking, the e-mail problem is gone. If I have POP3 checked, Outlook is checked in E-Mail Clients, and Compatability is over to the right for Efficiency. Moving Compatability to the center doesn't help. Is there some other way I could fix this? I don't have this problem in v2.7. Any help will be appreciated. Perhaps Marcos or HiTechBoy?
     
    Last edited: Apr 4, 2008
  2. ASpace

    ASpace Guest

    What happens if you turn the Protocol filtering to "HTTP and POP3 ports"
     

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  3. twl845

    twl845 Registered Member

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    I'll test that now and report back. Thanks:)
     
  4. twl845

    twl845 Registered Member

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    HiTechBoy, If POP3 is enabled for checking, and I make the change you suggested, I still have the problem. Only after I uncheck POP3 does the mail with the video go through.
     
  5. ASpace

    ASpace Guest

    Try unchecking email client integration with Outlook.
     
  6. twl845

    twl845 Registered Member

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    Thanks for the suggestion but that didn't work either. POP3 has to be unchecked. :(
     
  7. ASpace

    ASpace Guest

    I don't see a logic . You are sending email , not receiving .
    You can always place a X for Outlook so that its traffic is not scanned . The file system protection will monitor the other things . Sorry I can't help .
     
  8. twl845

    twl845 Registered Member

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    No I'm trying to receive mail but it stops as it's coming in about two thirds of the way watching the progress bar. Outgoing is fine.
     
  9. ASpace

    ASpace Guest

    Aha. Now I get it . What about this ?
     

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  10. Marcos

    Marcos Eset Staff Account

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    Are we talking about Outlook Express or Microsoft Outlook?
     
  11. twl845

    twl845 Registered Member

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    Sorry no difference.
     
  12. twl845

    twl845 Registered Member

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    Outlook
     
  13. Marcos

    Marcos Eset Staff Account

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    So I gather you mean Microsoft Outlook, right?
     
  14. twl845

    twl845 Registered Member

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    Sorry about that, yes Microsoft Outlook.:)
     
  15. Marcos

    Marcos Eset Staff Account

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    Just in case, disabling scanning of outgoing email doesn't make any difference?
     
  16. twl845

    twl845 Registered Member

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    Hi Marcos - This is an incoming mail problem. See my post #1. :) It's only locking the incoming mail when it is a large file with pictures or a video (so far). I click sen/receive in Outlook and the progress bar in details makes it about half way and quits. Unchecking POP3 clears the problem.
     
  17. Paisit

    Paisit Registered Member

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    Try POP3 compatibility menu. Move it left to Maximum Compatibility and Let me know the result.
     
  18. twl845

    twl845 Registered Member

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    I did that as I mentioned in an earlier post. no help. Thanks for your response.:)
     
  19. twl845

    twl845 Registered Member

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    Just to update. I decided to upgrade to v3.650 to see if I would still have my glitch. I uninstalled v3.642 using control panel add/remove this time rather than eset uninstall. I cleared the registry of all eset files. I shut down OA FW, Superantispyware, and Mailwasher. I downloaded v3.650 and installed it. I left POP3 filter checked. I forwarded myself a wmv video, and outlook locked. I unchecked POP3 filter, and tried to receive the e-mail video, and there was no problem.I guess that's just the way it's going to be. ;)
     
    Last edited: Apr 4, 2008
  20. twl845

    twl845 Registered Member

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    FYI - I owe ESET an apology for assuming v3 was the cause of my e-mail locking up. To make a long story short, upon visiting the Online Armor FW forum I discovered that some people had the same problem as me. So the next time I received e-mail I shut down OA and then clicked send/receive. The e-mails flew into my Outlook. It seems the latest build of OA had a bug causing the problem. OA has promptly fixed the bug and issued a new version 2.1.0.130. The problem is gone. I guess I violated my own rule which is Never Assume. It seems I did have a similar problem with the first two versions of NOD32 v3, and the only way I could eliminate it was to revert back to v2.7. I guess my upgrading to the new v3.642 coincided with OA's upgrade to their version with the bug. :D
     
  21. Eryan

    Eryan Eset Staff Account

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    Thanks for the update.
     
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