I am trying to go from the trial version of TI9 to the paid version. Tried to do everything right. Paid my money like a good boy. What did I get a few minutes later when I needed a little support? Well son, if you want to talk to us you gotta pay more money. How much? A rediculous amount. How about live chat support? Oh no son, live chat is for sales only. You see, we have your money already! You just send us an email and we'll try to get back to you. Moo Hoo hoo ha ha ha! OK, here's my story. I downloaded the trial version of TI9, backed up my files, then my hard drive crashed. Bought a new computer, but got all my old filed on an external hard drive. So far, so good. The trial version had expired so I bought the paid version and installed it. It appears that the computer won't recognise the new program until I erase the old one. But I can't erase the old one or my backed up files will be gone, right? I could be wrong on any of this. Can anyone offer some advise?