Poor service from Eset

Discussion in 'other anti-virus software' started by Tinribs, Aug 17, 2002.

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  1. Tinribs

    Tinribs Registered Member

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    Last week I felt the need to purchase a good backup antivirus, I chose Nod32 as I have been monitoring their performance for a while now.
    As a resident of UK (and I point out without a credit card) I only have a debit card,this limits my purchasing drastically,I emailed eset and recived a reply promptly saying they would accept a cheque.
    Great thinks I, on further questioning it seems my English cheque will be of no use,and now a money order will do! but they have two resellers in the UK that they would prefer I use!!!! these I had already contacted 2 weeks ago with no reply.
    Thanks eset but I may rethink offering you my business completely.

    If anyone knows where I may purchase Nod32 with a Switch card (debit) I shall be very grateful.

    I am a little annoyed by this treatment at the hands of Eset,I know that a Switch card is not universally accepted but to be practically brushed aside is hard to accept.
     
  2. Paul Wilders

    Paul Wilders Administrator

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    Hi Tinribs,

    Drop me an email ( webmaster@wilders.org ) - could well be we'll solve this one soon.

    regards.

    paul
     
  3. Tinribs

    Tinribs Registered Member

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    Thanks Paul,have done :)
     
  4. Paul Wilders

    Paul Wilders Administrator

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    Received and answered ;)

    regards.

    paul
     
  5. Tinribs

    Tinribs Registered Member

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    Well, as you will see Paul some confusion abound but a prompt and polite reply from Alan, looks like I'll have a satisfactory conclusion soon.
    Thanks for your help Paul. :)
     
  6. Paul Wilders

    Paul Wilders Administrator

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    Hi Tinribs,

    Yep, I noticed - as ever we get a cc from emails like these just to keep an eye on things, in this case from Alan Thake. Seems all will be fine soon.

    My pleasure, btw ;)

    regards.

    paul
     
  7. Tinribs

    Tinribs Registered Member

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    All sorted Paul, details recieved today and Nod32 now installed with no problems.
    I may have to adjust my views on Esets service now!
    Thanks again for your help, and Alan Thrake was very great to do business with. :)
     
  8. Paul Wilders

    Paul Wilders Administrator

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    Glad to hear so, Tinribs ;). Sometimes a little speed up is needed, but in the end we'll get there!

    regards,

    paul
     
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