Poor customer support

Discussion in 'Paragon Drive Backup Product Line' started by brettanw, Aug 8, 2016.

  1. brettanw

    brettanw Registered Member

    Joined:
    Aug 2, 2016
    Posts:
    20
    Location:
    Melbourne, Australia
    Hi all :)

    Has anyone here had a bad experience with support tickets? I have 1 that got one answer on the 3rd, whilst the other hasn't been replied to at all. I lodged the tickets about a week ago.

    It's a shame as I really like their software.
     
    Last edited: Aug 8, 2016
  2. Paragon_MA

    Paragon_MA Paragon Moderator

    Joined:
    Aug 17, 2009
    Posts:
    165
    Hi! What ticket # do you have?
     
  3. dkump

    dkump Registered Member

    Joined:
    Jul 12, 2013
    Posts:
    7
    Location:
    United States
    I submitted two tickets recently and it took 9 days to get a response for both of them. One of the responses was wrong. I hope I don't have to wait another week for a correct answer. I don't know an average, but it's typically days before getting a response. Because of this, I seldom install upgrades once I know the version I have works for me.
     
  4. Don Sanches

    Don Sanches Registered Member

    Joined:
    Sep 21, 2016
    Posts:
    3
    Location:
    Los Petros
    Hi! Does anyone know when the login to personal accounts will be possible? It's been more than a week that I am unable to login into my account and keep getting the message about "Internal server error". I just want to get the serial number for the new BR16. Any positive perspectives?
     
  5. JRViejo

    JRViejo Super Moderator

    Joined:
    Jul 9, 2008
    Posts:
    65,307
    Location:
    U.S.A.
  6. Don Sanches

    Don Sanches Registered Member

    Joined:
    Sep 21, 2016
    Posts:
    3
    Location:
    Los Petros
    ¡Gracias! I posted it there also.
     
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