Policy Manager "Error downloading policy configuration"

Discussion in 'Other ESET Home Products' started by JoeyJoeJoe, Jul 28, 2010.

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  1. JoeyJoeJoe

    JoeyJoeJoe Registered Member

    Joined:
    Oct 22, 2009
    Posts:
    63
    "Error downloading policy configuration"

    The tech I spoke to said to uninstall/reinstall ERAC and I'd rather not do that, if possible.

    My polices are all backed up to .xml so I don't mind losing them. What I do mind is the chore of uninstall/reinstall.

    Has anyone seen a workaround for this error message?

    Thanks,
    JJJ
     
  2. JoeyJoeJoe

    JoeyJoeJoe Registered Member

    Joined:
    Oct 22, 2009
    Posts:
    63
    • [2010-07-28 14:51:02.484] V2 [4c4f05330000] [0000113c] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_AUTH_PERFORM, <ERA Server> user [Admin] has logged in
    • [2010-07-28 14:51:21.203] V2 [4c507c165f05] [0000113c] <SESSION_ERROR> SessionProcessRequest: C2S_GENERATE_MERGED_POLICY: failed, code 12, lasterror 2
    • [2010-07-28 14:51:23.422] V2 [4c507c165f05] [0000113c] <SESSION_ERROR> ConsoleProcessRequest: C2S_READ_QUERY: failed, code 1 (EC 52:-1:-1)
     
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello JoeyJoeJoe,

    From the information provided my reply would also be to uninstall/reinstall. Can you please send me a personal message with your case number and I will take a look to see if there is more information to go off of. You can PM me by clicking on my user name and selecting send a personal message.

    Thank you,
    Richard
     
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