Policy Manager "Error downloading policy configuration"

"Error downloading policy configuration"

The tech I spoke to said to uninstall/reinstall ERAC and I'd rather not do that, if possible.

My polices are all backed up to .xml so I don't mind losing them. What I do mind is the chore of uninstall/reinstall.

Has anyone seen a workaround for this error message?

Thanks,
JJJ

 

• [2010-07-28 14:51:02.484] V2 [4c4f05330000] [0000113c] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_AUTH_PERFORM, <ERA Server> user [Admin] has logged in
• [2010-07-28 14:51:21.203] V2 [4c507c165f05] [0000113c] <SESSION_ERROR> SessionProcessRequest: C2S_GENERATE_MERGED_POLICY: failed, code 12, lasterror 2
• [2010-07-28 14:51:23.422] V2 [4c507c165f05] [0000113c] <SESSION_ERROR> ConsoleProcessRequest: C2S_READ_QUERY: failed, code 1 (EC 52:-1:-1)

 

Hello JoeyJoeJoe,

From the information provided my reply would also be to uninstall/reinstall. Can you please send me a personal message with your case number and I will take a look to see if there is more information to go off of. You can PM me by clicking on my user name and selecting send a personal message.

Thank you,
Richard