Please Review My HJT Log

Discussion in 'adware, spyware & hijack cleaning' started by Robert Davis, Jun 23, 2004.

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  1. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    A while back I experienced a CW Browser Hijack problem that seems to be fixed. (thanks to information posted on this forum)

    I have run the most updated versions of AdAware, SpyBot, and Spy Sweeper and have Spyware Blaster installed.

    At this point no problems are showing up.

    After checking out this forum for a while and running HiJackThis I recognize that I still have some garbage entries in my registry that should be cleaned up.

    Recently, I also am also experiencing a "Windows Installation" window pop-up when I boot-up the computer that the program I'm attempting taccess requires an AiO Software Disk to complete the installation. I have no idea what this software is or why it attempting to be installed!

    I don't know if this is related to an adware/spyware problem or some other problem.

    I need the advice of the experts in this forum to help me clean my registry and hopefully fix by boot-up problem.

    I will greatly appreciate any help that you can give.

    Here is my HijacjtThis Log:

    Logfile of HijackThis v1.97.7
    Scan saved at 7:37:01 PM, on 6/26/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    c:\Program Files\Norton Personal Firewall\NISUM.EXE
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
    C:\WINDOWS\System32\hphmon05.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Multimedia Card Reader\shwicon2k.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\Search and Recover\DiskImageService.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\PopupStopper.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpamSubtract\SpamSub.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\gearsec.exe
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
    C:\Documents and Settings\Owner\My Documents\Adware & Popup Programs\Hijack This\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\bjcimo.dll/sp.html (obfuscated)
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\bjcimo.dll/sp.html (obfuscated)
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adelphiapowerpage.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adelphiapowerpage.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\odblk.dll/sp.html (obfuscated)
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.hp.com/go/zonespr04hp
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {BEDDF182-9A86-484B-9B97-1E4675C5E7F2} - C:\WINDOWS\System32\bjcimo.dll (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
    O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
    O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [iolo Task Agent] C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
    O4 - HKCU\..\Run: [Erase History at StartUp] "C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe" /CLEANHISTORY
    O4 - HKCU\..\Run: [Perform Defrag and Optimize at StartUp] "C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe" /DEFRAG
    O4 - HKCU\..\Run: [Search and Recover Disk Image Service] C:\Program Files\iolo\System Mechanic 4 Professional\Search and Recover\DiskImageService.exe
    O4 - HKCU\..\Run: [iolo System Mechanic Utility Bar] "C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe"
    O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\Program Files\iolo\System Mechanic 4 Professional\PopupStopper.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - HKLM\..\RunOnce: [System Mechanic Cache Cleanup] C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe /COMPLETECACHE
    O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
     
  2. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    One more bit of information that may be important,

    On an intermitent basis my computer date/time settings get changed with the date being advanced several days. The time is usually correct.

    I have a relatively new computer and doubt that my battery needs replacing.
     
  3. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    I know there are many people with more serious problems that mine, and I really don't mind waiting.

    I'm just afaid that I may have slipped through the crack due to my multiple posts on this thread.

    Just give me a sign that I won't be totally forgotten and I will wait as long as it takes.

    Thanks,

    As good as you guys are, my little problem shouldn't take very long to fix.
     
  4. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    Help!!!!

    Have I done something wrong?

    It's been over three days since my original post!!!
     
  5. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    It's been a while so here is my new Hijack File:



    Logfile of HijackThis v1.97.7
    Scan saved at 10:24:31 PM, on 6/26/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    c:\Program Files\Norton Personal Firewall\NISUM.EXE
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
    C:\WINDOWS\System32\hphmon05.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Multimedia Card Reader\shwicon2k.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\Search and Recover\DiskImageService.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\PopupStopper.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpamSubtract\SpamSub.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\gearsec.exe
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
    C:\Documents and Settings\Owner\My Documents\Adware & Popup Programs\Hijack This\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adelphiapowerpage.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adelphiapowerpage.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.hp.com/go/zonespr04hp
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {BEDDF182-9A86-484B-9B97-1E4675C5E7F2} - C:\WINDOWS\System32\bjcimo.dll (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
    O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
    O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [iolo Task Agent] C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
    O4 - HKCU\..\Run: [Erase History at StartUp] "C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe" /CLEANHISTORY
    O4 - HKCU\..\Run: [Perform Defrag and Optimize at StartUp] "C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe" /DEFRAG
    O4 - HKCU\..\Run: [Search and Recover Disk Image Service] C:\Program Files\iolo\System Mechanic 4 Professional\Search and Recover\DiskImageService.exe
    O4 - HKCU\..\Run: [iolo System Mechanic Utility Bar] "C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe"
    O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\Program Files\iolo\System Mechanic 4 Professional\PopupStopper.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - HKLM\..\RunOnce: [System Mechanic Cache Cleanup] C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe /COMPLETECACHE
    O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     
  6. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
    Hi Robert Davis,

    Check the following items in HijackThis.
    Close all windows except HijackThis and click Fix checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/

    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

    O2 - BHO: (no name) - {BEDDF182-9A86-484B-9B97-1E4675C5E7F2} - C:\WINDOWS\System32\bjcimo.dll (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    Then reboot and copy the contents of the bold text to Notepad.
    Name the file Appinit.bat
    Save as type *All Files*
    Save on the Desktop.

    Reg save "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Windows" windows1.hiv
    ren windows1.hiv windows.txt

    Double click on Appinit.bat
    This will create a file on the desktop named windows.txt
    Post the content please.

    Regards,

    Pieter
     
  7. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    Pieter,

    Thank you so much for your response and help.

    I followed your instructions and removed the liles in Hijack This.

    After reboot I followed your instructions but for some reason my notepad has been uninstalled so I used wordpad instead. I was able to get the bat file to run and it produced the windows text file on the desktop however it is in notepad format I guess because when I try to open it in wordpad it is unreadable symbols.

    I have instead attached the notepad file for you to review.


    I still have the "windows installer" problem on bootup.

    Also yesterday I noticed that my Norton firewall is no longer activating on bootup. It loads in the tray but is disabled. I can manually enable it but when I open the system status window it gives me an Internet Security Error and says that the Driver Initialization Failed 5004,115 and it shows that the Intrusion Detection is "OFF" and not working. I have a 2003 version that came loaded on my computer so I can't reinstall the program. I purchased the upgrade for the 2004 version, but when I try to install it it stops before finishing and asks for a disk called (this program) to be inserted.

    I don't know if this has any relation to my spyware problems.


    Just in case it might be helpful, I am including my new HJT file.

    It looks like the BHO 549..... ; BEDD....... ; and FDD........ files are back!


    Thanks again for you expert advice.

    Regards,

    Bob


    Logfile of HijackThis v1.97.7
    Scan saved at 6:05:45 PM, on 6/27/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    c:\Program Files\Norton Personal Firewall\NISUM.EXE
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
    C:\WINDOWS\System32\hphmon05.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Multimedia Card Reader\shwicon2k.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\Search and Recover\DiskImageService.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\PopupStopper.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpamSubtract\SpamSub.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\gearsec.exe
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
    C:\Documents and Settings\Owner\My Documents\Adware & Popup Programs\Hijack This\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adelphiapowerpage.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adelphiapowerpage.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.hp.com/go/zonespr04hp
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {BEDDF182-9A86-484B-9B97-1E4675C5E7F2} - (no file)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
    O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
    O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [iolo Task Agent] C:\Program Files\iolo\Common\Task Agent\Task_Agent.exe
    O4 - HKCU\..\Run: [Erase History at StartUp] "C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe" /CLEANHISTORY
    O4 - HKCU\..\Run: [Perform Defrag and Optimize at StartUp] "C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe" /DEFRAG
    O4 - HKCU\..\Run: [Search and Recover Disk Image Service] C:\Program Files\iolo\System Mechanic 4 Professional\Search and Recover\DiskImageService.exe
    O4 - HKCU\..\Run: [iolo System Mechanic Utility Bar] "C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe"
    O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\Program Files\iolo\System Mechanic 4 Professional\PopupStopper.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - HKLM\..\RunOnce: [System Mechanic Cache Cleanup] C:\Program Files\iolo\System Mechanic 4 Professional\SysMech4.exe /COMPLETECACHE
    O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     

    Attached Files:

  8. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    Pieter,

    One more thing, yesterday while checking my startup programs I decided to disable a program called ALCXMNTR.EXE. Could this be the cause of my problem with my Norton firewall?

    Bob
     
  9. Robert Davis

    Robert Davis Registered Member

    Joined:
    Jun 23, 2004
    Posts:
    8
    "Bump"

    Patiently .... (almost) ..... awaiting for Pieter's response!


    Bob
     
  10. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
    Hi Robert,

    A few things.
    - ALCXMNTR.EXE is a soundcard driver, so hardly related to your firewall I think.
    - Your windows.txt was clean fortunately.
    - You should close as many Windows as possible when fixing. I can tell from your logs there was almost certainly a IE window open.
    - Aio could be a DVD player. Check your Hardware Configuration if you have one.

    Regards,

    Pieter
     
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