"Please insert the next volume"

Discussion in 'Acronis True Image Product Line' started by gbp, Apr 9, 2008.

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  1. gbp

    gbp Registered Member

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    Location:
    Sydney, Australia
    Hi all,

    TrueImage Server 9.1 has been running on our MS Windows 2003 Server for about 3 years; a daily "Full Backup" is performed to a tape device nightly. This week the software has started sending me email alerts every day:

    "Please insert the next volume
    Please remove the recorded tape and mark it as <bold>Volume 1</bold> then insert the next blank tape. Press <bold>OK</bold> when ready or <bold>Cancel</bold> to cancel the operation."

    This would make sense if there was too much data to fit on the tape media, however I don't believe this is the case.

    I created a new Acronis Full backup job that includes the same data as the existing job and directed the backup to a network drive. The .tib file created on the network drive is 38,587,049 KB in size (if I click Edit the Selected Schedule > Entire Disk or Contents, on the Partitions Selection screen in the bottom left hand corner it states Total Size: 48.49GB) and the tape drive is a HP C7438A with media that is supposed to hold 72GB.

    We use tape cleaner every fortnight and HP Library & Tape Tools says the tape device is ok.

    Does anyone know what is going on?

    Thanks in advance
    Geoff

    ----------
    Backup log
    ----------

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="3832" product="Acronis True Image Server" uuid="D2DFF8F3-63C9-40E5-88D1-8BB0F98EA808" version="9.1">
    <event code="2" id="1" message="The &quot;-- Daily Tape Full Backup&quot; operation started" module="100" time="1207726927" type="2" />
    <event code="503" id="2" message="Analyzing partition 0-0..." module="1" time="1207726928" type="2" />
    <event code="503" id="3" message="Analyzing partition C:..." module="1" time="1207726928" type="2" />
    <event code="503" id="4" message="Analyzing partition 0-0..." module="1" time="1207726928" type="2" />
    <event code="503" id="5" message="Analyzing partition E:..." module="1" time="1207726929" type="2" />
    <event code="503" id="6" message="Analyzing partition F:..." module="1" time="1207726929" type="2" />
    <event code="503" id="7" message="Analyzing partition 0-0..." module="1" time="1207726929" type="2" />
    <event code="503" id="8" message="Analyzing partition 3-1..." module="1" time="1207726929" type="2" />
    <event code="503" id="9" message="Analyzing partition G:..." module="1" time="1207726929" type="2" />
    <event code="503" id="10" message="Analyzing partition C:..." module="1" time="1207726929" type="2" />
    <event code="503" id="11" message="Analyzing partition E:..." module="1" time="1207726930" type="2" />
    <event code="503" id="12" message="Analyzing partition F:..." module="1" time="1207726931" type="2" />
    <event code="1008" id="13" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1, Disk 2&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Tape Drive (HP C7438A)&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Maximum&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Ask before tape overwriting: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>No&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Description: &lt;indent value=10>&lt;endl/>&lt;textcolor value=&quot;navyblue&quot;>&quot;-- Daily Tape Full Backup&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" module="1" time="1207726931" type="2" />
    <event code="504" id="14" message="Pending operation 126 started: &quot;Saving partition structure&quot;" module="1" time="1207726931" type="2" />
    <event code="504" id="15" message="Pending operation 129 started: &quot;Creating partition image&quot;" module="1" time="1207726931" type="2" />
    <event code="506" id="16" message="Locking partition C:..." module="1" time="1207726931" type="2" />
    <event code="504" id="17" message="Pending operation 126 started: &quot;Saving partition structure&quot;" module="1" time="1207729422" type="2" />
    <event code="504" id="18" message="Pending operation 129 started: &quot;Creating partition image&quot;" module="1" time="1207729422" type="2" />
    <event code="506" id="19" message="Locking partition E:..." module="1" time="1207729423" type="2" />
    <event code="504" id="20" message="Pending operation 129 started: &quot;Creating partition image&quot;" module="1" time="1207731276" type="2" />
    <event code="506" id="21" message="Locking partition F:..." module="1" time="1207731277" type="2" />
    <event code="0" id="22" message=" (0x0)
    Tag = 0x0" module="0" time="1207739081" type="2" />
    <event code="4" id="23" message="Please insert the next volume
    Please remove the recorded tape and mark it as &lt;bold>Volume 1&lt;/bold> then insert the next blank tape. Press &lt;bold>OK&lt;/bold> when ready or &lt;bold>Cancel&lt;/bold> to cancel the operation.: oK/Cancel" module="100" time="1207739081" type="2" />
    <event code="4" id="24" message="Please insert the next volume
    Please remove the recorded tape and mark it as &lt;bold>Volume 1&lt;/bold> then insert the next blank tape. Press &lt;bold>OK&lt;/bold> when ready or &lt;bold>Cancel&lt;/bold> to cancel the operation.: oK/Cancel: User replied: Cancel" module="100" time="1207778184" type="2" />
    <event code="502" id="25" message="Operation with partition &quot;F:&quot; was terminated.
    Details:
    &lt;indent>Operation canceled by user (0x70022)
    Tag = 0x0
    Cancelled. (0x4000F)
    Tag = 0xFDC1CBDF2C23351D&lt;/indent>" module="1" time="1207778184" type="4" />
    <event code="1" id="26" message="Terminated by user" module="100" time="1207778184" type="3" />
    </log>


    ---------------
    Backup Job Info
    ---------------

    Create Full Backup Archive
    From:Disk 1, Disk 2, DATA_noraid (G:)
    To:Tape Drive (HP C7438A)
    Compression:Maximum
    Ask before tape overwriting:No
    Description:
    "-- Daily Tape Full Backup"

    Operation 1 of 7
    Saving partition structure
    Hard disk:1

    Operation 2 of 7
    Creating partition image
    Hard disk:1
    Drive letter:C:
    File system:NTFS
    Volume label:OS_RAID1
    Size:33.51 GB

    Operation 3 of 7
    Saving partition structure
    Hard disk:2

    Operation 4 of 7
    Creating partition image
    Hard disk:2
    Drive letter:E:
    File system:NTFS
    Volume label:Exchange_RAID1
    Size:25 GB

    Operation 5 of 7
    Creating partition image
    Hard disk:2
    Drive letter:F:
    File system:NTFS
    Volume label:--_RAID1
    Size:42.97 GB

    Operation 6 of 7
    Saving partition structure
    Hard disk:3

    Operation 7 of 7
    Creating partition image
    Hard disk:3
    Drive letter:G:
    File system:NTFS
    Volume label:DATA_noraid
    Size:68.35 GB


    Scheduled:
    At 1:00:00 AM every week on weekdays

    -------------------------------------------------------------------
     
  2. gbp

    gbp Registered Member

    Joined:
    Apr 9, 2008
    Posts:
    10
    Location:
    Sydney, Australia
    - Bump -
     
  3. gbp

    gbp Registered Member

    Joined:
    Apr 9, 2008
    Posts:
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    Location:
    Sydney, Australia
    Complete successful run of the backup job happened last night, with nothing really changed except a system reboot. I'm wondering if the problem is the OS, Acronis, the HP Tape Device or the HP Tape media

    It's probably the tape drive, can't expect it to last forever... I will post updates if I learn anything further
     
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