Please help me interpret my hijackthis log

Please help. My browser homepage has been hijacked. When I launch a new browser, I get several pop-ups and I am redirected to res://pshls.dll/index.html#37049 a search page. Each time a cleanse my machine the part before the .dll gets changed to something random and I'm re-infected.

I have run Norton Antivirus, Ad-Aware, and Spybot S&D and below are the results of my Hijackthis! log. I have tried several times deleting various files and nothing seems to work. Please help me understand what I should remove.

Thanks! Geoff
_____________________
Logfile of HijackThis v1.97.7
Scan saved at 3:13:12 PM, on 7/2/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\BacsTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\addyf32.exe
C:\WINDOWS\system32\d3mh.exe
C:\Documents and Settings\Geoff Cudd\My Documents\download\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pshls.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pshls.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\pshls.dll/sp.html#37049
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {D3F9FED7-F16A-C143-452D-C8418BD6B10E} - C:\WINDOWS\system32\javapi32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Ad-aware] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-aware.exe" +c
O4 - HKLM\..\Run: [javapi32.exe] C:\WINDOWS\system32\javapi32.exe
O4 - HKLM\..\Run: [d3mh.exe] C:\WINDOWS\system32\d3mh.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: WeatherBug (HKCU)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll

 

Hello roger86,

Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders".

Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for addyf32.exe and d3mh.exe

If you find the files, click on them, and then click End Process => Exit the Task Manager.

Next, go to Start->Run and type "Services.msc" (without quotes) then hit OK.
Scroll down and find the service called "Network Security Service".
When you find it, double-click on it. In the next window that opens, click the Stop button, then change the Startup Type to Disabled. Now hit Apply and then OK and close any open windows.

Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pshls.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pshls.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\pshls.dll/sp.html#37049

O2 - BHO: (no name) - {D3F9FED7-F16A-C143-452D-C8418BD6B10E} - C:\WINDOWS\system32\javapi32.dll

O4 - HKLM\..\Run: [javapi32.exe] C:\WINDOWS\system32\javapi32.exe
O4 - HKLM\..\Run: [d3mh.exe] C:\WINDOWS\system32\d3mh.exe

Reboot the computer into safe mode

Because XP will not always show you hidden files and folders by default.
Reset your search settings first.

Open Folder Options>view and check your settings:
Select
Show hidden files and folders
Display the contents of system folders
Uncheck: Hide protected operating system files
Next go to Search and scrolldown using the scroll bar on the right. Go down to More advanced options and click.
Be sure the first three boxes are selected:
Search System folders
Search Hidden Files and folders
Search SubFolders

Find and delete these files/folders:
C:\WINDOWS\system32\pshls.dll
C:\WINDOWS\system32\javapi32.dll
C:\WINDOWS\system32\javapi32.exe
C:\WINDOWS\system32\d3mh.exe

Reboot in Normal Mode.
Download the file attached to this post and rename it to cwsuninst.reg
Doubleclick it and confirm you want to merge it with the registry.
Run HijackThis again and post a new log.

https://www.wilderssecurity.com/attachment.php?attachmentid=137634

 

Taz71498,

Thanks so much for your help. I followed your intructions and it appears to have done the trick. Hopefully it will stick! Do you have any suggestions on how to prevent re-infection? I'm running Ad-Aware, Spybot, Norton AV, and my windowsupdate is up to date.

Again thanks. I posted my latest log as you suggested as well.

Geoff
__________________________
Logfile of HijackThis v1.97.7
Scan saved at 2:23:34 PM, on 7/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\BacsTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Documents and Settings\Geoff Cudd\My Documents\download\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Ad-aware] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-aware.exe" +c
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: WeatherBug (HKCU)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll

 

Hi,

Log looks much better.

Here is a link for you to go to that will give you suggestions on how to keep your computer safe:
https://www.wilderssecurity.com/showthread.php?t=27971

Happy Surfing!