PLEASE HELP - Cannot Restore Images From Disk!

Discussion in 'Acronis True Image Product Line' started by Jordan310, Jun 10, 2006.

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  1. Jordan310

    Jordan310 Registered Member

    Jun 10, 2006

    I am running a clean version of Windows XP Pro and Acronis True Image Version 9.0 Build 2,273. I installed it the other day, when my system became corrupt, and I have critial information, and hundreds upon hundreds of photos that were backed up by this program.

    I have tried everything to restore the 30gigs that were backed up into Acronis True Image Archives on 4 different DVD's, and it always completes the operation with a "completed with errors" message.

    When I check the logs, it says that there is data corruption. Sometimes it says it, sometimes not. Sometimes it completes an attempt at restoring files, sometimes it does not. I am freaking OUT here!

    I am so upset, I am unsure as to what to do. I am stuck with 4 CD's with my lifes work on them, as well as pending work that needs to be accesed. I cant to anything.

    Is there a way to access / open these files without the program itself? I chose "no compression" durring the backup to make it go faster. I was thinking there might be some way ..

    I dont know. Corruption? the backup said it went perfectly. The system is a fresh install. The DVDs are brand new. Whats going on here. If I loose my lifes work, Im going to go nuts!


    JordanZuniga @
    Last edited by a moderator: Jun 10, 2006
  2. seekforever

    seekforever Registered Member

    Oct 31, 2005
    You installed it on a corrupt system and then relied on it doing the right thing?

    Build 2273 is way out of date and may be giving false corrupt archive messages. Download the latest build 3633 and try again.

    You mention DVDs and CDs which is it? How did you put the image files onto the optical disks?

    Is this an image backup or a Files and Folders backup?

    If it is an imagae, how are you trying to recover the files - by restoring an image, by mounting the image and selecting files?

    I don't believe there is anyway to recover the data without using True Image.
  3. Brian K

    Brian K Imaging Specialist

    Jan 28, 2005
    NSW, Australia

    Can you boot into Windows? What do you mean by "my system became corrupt"?
  4. GroverH

    GroverH Registered Member

    May 10, 2006
    Massachusetts, USA
    Part of the Acronis backup procedure is for the user to verify that the backups is valid and does not contain errors. There are numerous posting by Acronis support stating this fact. One such posting is here.

    Surely you must have other copies (non-acronis) which you can access. Since you have burn software, you have the capability to so a simple burn of your material onto blank CD's. Likewise, you can drag your special folders onto the CDrom drive for actual burning. You have many avenues to create backup copies of your important material--without involving Acronis.. If your material is that important, then you need multiple (qaulity) copies of this material. Verification of the Acronis backup is essential but even then, you should have multiple backups for your own protection. I hope you are successful in restoring your data but it does not look promising.

    Have you tried booting from the user created boot disk and try verifying or mounting your images?
  5. Xpilot

    Xpilot Registered Member

    May 14, 2005
    Hello Jordan310,
    There is a fair chance that your data still exists unharmed on your hard drive even if your system is corrupt and not bootable. In your position this is what I would do. For the time being forget about the "corrupt" DVDs.
    Boot your computer using the True image recovery CD. If you do not have one burn one on another computer. You will need to have a USB hard drive attached. Now make a complete image of whatever is left on your hard drive.
    The next step is to take the USB hard drive to another computer which you have prepared by installing True Image. Connect the USB drive to this other computer and open True image. Finally mount/plug your new image and you will be able to explore it and copy all your valuable data to whatever media you choose.
    I know this method works because I have done it for a friend who had completely screwed his computer by trying to install XP over Win 98 and there was just not enough room for both! We saved all his mail, documents and photos and a lot else which were then copied to his fresh installation.

    Don't give up.

  6. Jordan310

    Jordan310 Registered Member

    Jun 10, 2006
    Thank God, I saved my work using EasyRecovery.
    Work is backed up x2 now.

    Thanks guys for the help.
    Details Magazine will be happy. =)
  7. Skyhawk

    Skyhawk Registered Member

    Oct 27, 2004
    I googled "EasyRecovery" and got different hits. Which company made yours and does it recover data after windows can no longer access it (the file allocation table is corrupt)? Just gathering info for possible future use.

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