Permission Denied Issue

Discussion in 'Acronis True Image Product Line' started by ScottW99, May 29, 2007.

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  1. ScottW99

    ScottW99 Registered Member

    May 29, 2007
    I'm trying to restore a My Documents folder from an Acronis True Image file made from a failing drive to a replacement hard drive. ALthough I wasn't able to restore the entire True Image because of corruption (that I'm assuming was caused by the backed up drive having bad sectors) I can explore the Acronis Image and see the My Documents folder. Of course I get an "access denied" when I try to copy the My Docs folder to the new hard drive. I understand I need to take ownership of this folder, but I have to boot XP Home into Safe Mode in order to do so. When I start in Safe Mode I'm no longer able to use Acronis to access this My Docs folder in order to take ownership.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ScottW99,

    Thank you for choosing Acronis Disk Backup Software.

    Please try restoring the desired folder separately by running the Acronis True Image Recovery Wizard and selecting the "Restore specified files or folders" option.

    Thank you.
    Marat Setdikov
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