PCAV Free doesn't recognize Nvidia files??

Discussion in 'other anti-virus software' started by JoeBlack40, Sep 6, 2011.

Thread Status:
Not open for further replies.
  1. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    I installed this morning PCAV free and did a full scan.Nothing out of the ordinary,just a few cookies.But few minutes ago i've take a look at the logs and i saw that a Nvidia file was neutralized...what the heck does this mean,because the Panda's recycle bin is empty o_O :mad:
     

    Attached Files:

  2. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,619
    Location:
    Toronto Canada
    Whew.:blink: I'm glad now I've got ATI.
     
  3. pbust

    pbust AV Expert

    Joined:
    Apr 29, 2009
    Posts:
    1,173
    Location:
    Spain
    Go to the stats tab of the main GUI. Then click on the "view event report" and post it here please.

    Also do you know which version of the Nvidia installer this was?
     
  4. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    Sorry,i don't follow you.You want a screenshot of event report or a text file log?
    The Nvidia driver is 8.17.12.8026.

    You know the saying,the wheel is spinning...you never know.
     
  5. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,619
    Location:
    Toronto Canada
    I know what your saying and good luck with your issue.;) :D
     
  6. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    Thank you,resolved.Switched to another AV.:D
     
    Last edited: Sep 7, 2011
  7. toxinon12345

    toxinon12345 Registered Member

    Joined:
    Sep 8, 2010
    Posts:
    1,200
    Location:
    Managua, Nicaragua
    What, You cannot restore a file flagged by a false positive?
    This is the same in the traditional Panda products.
     
  8. carat

    carat Guest

    I can't understand it as well ... :doubt:
     
  9. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    It's not about you can't restore the file(although i've had bad experiences with such thing),it's worse.The Nvidia file was "neutralized" according to Panda,but the file is not in Panda's recycle bin,so nothing to restore.
     
    Last edited: Sep 7, 2011
  10. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,619
    Location:
    Toronto Canada
    So it wasn't the actual driver but rather the installer that was "neutralized"?
     
  11. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    It's part of the driver alright,despite the fact that is in a installation folder.
     
  12. toxinon12345

    toxinon12345 Registered Member

    Joined:
    Sep 8, 2010
    Posts:
    1,200
    Location:
    Managua, Nicaragua
    So the file was removed from the mentioned path and a backup was not performed in the Panda's recycle bin?
     
  13. carat

    carat Guest

    As far as I know it's by design that some files can't be restored - but why? :doubt:
     
  14. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    I think so.But the question is...in the end,what happened with that file?In scan logs it says "neutralized" and not "deleted".If it was "deleted" like the other malware or FP,the file should have been copied and moved to recycle bin.But "neutralized"...i guess it means "deleted and not copied to quarantine".:rolleyes:
     
  15. Kernelwars

    Kernelwars Registered Member

    Joined:
    Aug 12, 2010
    Posts:
    2,155
    Location:
    TX
    neutralized and the file cannot be restored from the quarantine wow thats something Joe..:doubt::eek:
     
  16. toxinon12345

    toxinon12345 Registered Member

    Joined:
    Sep 8, 2010
    Posts:
    1,200
    Location:
    Managua, Nicaragua
    why dont search in the location that the log provided for confirming the file existence?
     
  17. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    The file wasn't there anymore.Anyway,as i said in a previous post,i moved on and changed the AV.
    You have to see to believe...right?
    P.S.Mods,as far as i'm concerned,this thread can be closed.
     
  18. pbust

    pbust AV Expert

    Joined:
    Apr 29, 2009
    Posts:
    1,173
    Location:
    Spain
    Without the actual logs and verification of the file itself on the disk it's complicated to give an answer. We will try to replicate it here.
     
  19. Divenow

    Divenow Registered Member

    Joined:
    Sep 18, 2010
    Posts:
    37
    I had similar experiences with PCAV last year. It deleted files from a game i had installed and it was not in quarantine, could not put them back. This is unacceptable behavior. :mad:
     
  20. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
    As i wrote in a previous post,i don't know which log you want me to post.So i will post a screenshot of the event report and the text log.The file from the Nvidia folder was gone,"neutralized" by Panda.
     

    Attached Files:

  21. J_L

    J_L Registered Member

    Joined:
    Nov 6, 2009
    Posts:
    8,516
    That's bad, wouldn't want any AV messing with my driver files.
     
  22. LODBROK

    LODBROK Guest

    Me too. It just went and whacked some network utilities I've used for years as I watched helplessly while "threat neutralized" notifications flew by. No alerts. No options. No recovery. They should change that to "you're screwed."

    Worked for me! PCAV's detections aren't all that much better than others while they've set new detections standards for FPs. Their "our way is the only way" design isn't even worth the price of free admission.
    .
     
  23. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,619
    Location:
    Toronto Canada
    I expect there would be similar postings on PCAV's forum. Has anybody checked? o_O I just did and nothing reported yet.
     
    Last edited: Sep 9, 2011
  24. JoeBlack40

    JoeBlack40 Registered Member

    Joined:
    Apr 1, 2009
    Posts:
    1,572
    Location:
    Romania
  25. TonyW

    TonyW Registered Member

    Joined:
    Oct 12, 2005
    Posts:
    2,634
    Location:
    UK
    It's not exclusive to Panda: https://www.wilderssecurity.com/showthread.php?t=307124

    That doesn't help you, but merely pointing out another vendor has similar issues too. I think the important thing is to try and work with the vendor, whichever one it is, to find out why it happened and to prevent it from happening again, which will ultimately benefit other users.
     
    Last edited: Sep 10, 2011
Loading...
Thread Status:
Not open for further replies.