I see that the new 2011 version of PC Tools Internet Security is slated to be available on Amazon October 7th...I wondered what others thought about PC Tools products/Company? I have read a lot of reviews discussing it's effectiveness as far as removal too and not just detection (though the "expert" reviews rarely have any product over the course of a week or so), but the free version of their antispyware/virus products give mixed reviews. I know Matousec ratings are controversial and are misunderstood as to what is being tested, though PC Tools has REALLY taken quite a nosedive in that dept. (I know Symantec and PC are still two different companies but hmmm... As far as a regular firewall that is very efffective though PC Tools is great. Too bad about the free one being discontinued. One thing that really irritates me is the fact that they don't allow a full trial of their program, meaning detection and removal or cleaning, which most other vendor's do. How does someone know if they really are infected with something real or not? I know they are a legitimate company, but it kind of reminds one of scareware a little when they used to have the free scanner! :/ Anyway, just some thoughts. I still think the actual products are decent (seems like they turned around after 2009 version) but the way they are marketed seems a little unfortunate. Should I mention anything about the automatic renewals? Has anyone dealt with their customer service and had problems with charges?