PC lock/slowdown with Authenticating Files Pop-Up

Discussion in 'Prevx Releases' started by Longboard, Jun 20, 2013.

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  1. Longboard

    Longboard Registered Member

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    My box slows down if I have the Show Authenticating files pop-up enabled.
    Took me a while to figure out what was happening. :blink:

    This issue was opened here late last year:
    http://community.webroot.com/t5/Web...ith-On-Execution-Scans/td-p/9696#.UcLJe9i0aSp

    Exact same problem.

    The simple work around is as noted in the thread.
    Just wondering if there was another "fix", or is that it.

    Just occasionally like to see WRSA working ;) , but logging to new/different user account really slows boot and bolloxes the PC for about 15 minutes as each "new" file is executed.

    Regards.
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    It's probably worth just disabling the Authenticating Files popup entirely - the visual indicator does require some synchronous messages to be sent down, which will cause some slowdown.

    Let me know if that fixes it once disabled!
     
  3. Longboard

    Longboard Registered Member

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    From that thread Community thread:
    It's the same here.

    So, no change other than settings review as fix ?
    So, we never see if WRSA is working with setting off ? :'(
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The protection statistics on the homepage will increment if it is working properly. I'd think that's a much better indicator of it functioning than the authenticating files popup.
     
  5. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    I have the Authenticating Files pop-up enabled on multiple PC's and notice no slowdown, though none of them has multiple user accounts.
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    Same here and I don't see it that much only when there are updates to Windows or other software.

    TH
     
  7. zfactor

    zfactor Registered Member

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    i only get a bit of slowdown once in a while from it. usually none. but occasionally i will see the pop up and it will seem to slow things down a bit but only for a second or so.
     
  8. Longboard

    Longboard Registered Member

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    Heh
    Have disabled that busy ant indicator.
    Ah well, just a quirk: I'll manage
    Actually, of course not a quirk: just doing what it should in complex environments.

    Just advice for other users I guess.
    Thx :)
     
  9. Zorak

    Zorak Registered Member

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    G'Day Longboard, nice to see another aussie face!

    I started that thread you quoted above and I'm kinda glad that someone else has noticed this problem ;). I spent many weeks last year trying solve the issue with Webroot Support and was left feeling that I was rather unique! Since identifying the cause of the slowdown I kept the authenticating files pop-up turned off and never looked back, WSA hasn't missed a beat since.

    Back in the Prevx days the pop-up worked fine. I used to like having it around as it would alert me to the behaviour of new programs and also show when existing programs had been modified or updated. It's a shame not to have it anymore but I guess that's a small price to pay for a superior product.
     
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