Password problem with True Image 10.0

Hello,

I just ordered Acronis True Image 10.0. Then I made a password protected archive with it. When I try to browse it, of course it asks for a password. The problem is that when I enter the password it just asks it to me again, ever and ever.

And it's not a problem with a mistyped password because when I ask for an archive validation the program accept my password.

Is it a known issue with 10.0? Is there something I missed, a patch, something to do?

Sincerely,
Nuelan

 

Hello Nuelan,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please be aware that we have already received similar requests from other Acronis customers and they have already been forwarded to our Development Team. This issue exists with Explore Backup Archive tool of Acronis True Image 10.0 Home only.

Acronis Development Team is working on this problem and will do our best in order to provide you with a solution as soon as possible.

Thank you.
--
Aleksandr Isakov